The Senior Secretary is responsible for managing self-pay balances including installment accounts, receiving payments, and processing collection accounts. This position will establish payment arrangements per guidelines.
The individual will also be responsible for answering inquiries and providing explanations or solutions to patient concerns and questions regarding charging. This role the individual is responsible for conducting financial assessments of patients in order to determine their ability to pay and reviewing patient registrations to ensure communication of patient out of pocket expense has occurred. In addition, analyze and resolve items in multiple work queues.
Responsible for managing and reviewing self-pay accounts.
Performs other job duties as required and assigned including, but not limited to, job functions within the self-pay collections, customer service units and open account receivables.
Handle customer inquiries, disputes and complaints in a professional and courteous manner. Escalate contentious complaints to supervisor or higher management.
Analyze work queues require review including but not limited to Charge Review, Return Mail, Accounts, Denials.
Receive payments and post amount to customer's account.
Establishes payment arrangements per guidelines. Document terms in billing system.
Attempt to collect full payment from patient or guarantor in a courteous manner.
Execute edits within charge review to achieve account resolution.
Conforms to all applicable HIPAA, Billing Compliance and safety policies and guidelines.
Obtain all insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
Develop solutions to help address patient financial needs in accordance with policies and procedures.
Determine financial clearance for a patient's visit or referral.
Apply problem solving skills to help address the concerns and needs of the patients that the Financial Counselors serve.
Work on complex cases that spread across multiple departments. Act as a liaison between departments.
Two years of college or completion of secretarial school or equivalent business experience plus a minimum of one to three years related experience
Knowledge of medical terminology preferred.
Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
Previous experience in an academic healthcare setting is preferred.
Involved with patients and/or research subjects.
A minimum of 2 years' experience in physician billing or third party payer environment.
Candidate must demonstrate working knowledge of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
Candidate must demonstrate a strong customer service and patient focused orientation and the ability to communicate, adapt, and respond to complex situations. Including the ability to diffuse complex situations in a calm and professional manner.
Ability to multi-task, prioritize, and manage time effectively.
Functional proficiency in computer software skills (e.g. Microsoft Word, Excel and Outlook, E-mail, etc.)
Ability to work independently
The ideal candidate is a motivated individual with a positive attitude and exceptional work ethic
Must successfully complete Epic systems training requirements.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 514116
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.