The Office of Admissions is looking for a candidate who has customer service experience and a willingness to provide responsive customer service to students, parents, colleagues and administrators. As a member of the Welcome Team, this person will provide responsive customer service to students, parents, colleagues, and administrators. Attention to detail is critical in this role as this individual will be expected to deliver timely and accurate admissions information, including recruitment, orientation, and scholarship details via telephone, email, fax, chat, text, and personal face-to-face interaction.
The individual selected for this position will be expected to perform the following duties in a professional and friendly manner:
Explains university policy and procedures regarding all aspects of recruiting and admissions.
Looks up and communicates student-specific application status and recommends accurate necessary action and/or shares the application status with inquiries from freshmen, transfer, international, and graduate applicants.
Assists customers with reservation, attendance, and guest service information for all major on-campus recruiting events.
Successfully employs various admissions technology platforms, including the Student Information System, Avaya Contact Center, Imaging, web applications, and a Customer Relationship Management System to access, research and verify student data.
Unit Specific Education/Experience/Skills
Knowledge normally acquired through a high school education; one to three years of related and progressively more responsible expansive work experience in student and/or financial aid record keeping systems, database, word processing, and spreadsheet software; or an equivalent combination of education and experience.
Contact Center experience (2-3 years)
Experience in a higher education admissions office (1-2 years)
Salesforce experience (minimum of 1 year)
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Cover Letter and Resume
Bidding and Eligibility Ends on 5/4/2021 at 11:55 PM
Spartans work every day to advance the common good in uncommon ways.Together, we tackle some of the world?s toughest problems to find solutions that make life better?from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.We're good at it, and we've been at it for more than 150 years.The nation?s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.Today, MSU is one of the top research universities in the world?on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we?re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.