IT Technician (PRT) - Transportation and Parking 16704
The Transportation and Parking unit at West Virginia University is seeking applications for a IT Technician (PRT). The Morgantown Personal Rapid Transit System (PRT) is a totally automated public transportation system consisting of five passenger stations, automated vehicles, maintenance facilities, nine miles of dedicated guideway and a vast array of ancillary equipment. This position is responsible for the administration and management of the DCS and EDCS networks.
In order to be successful in this position, the ideal candidate will:
Assist in the maintenance and monitoring of the DCS and EDCS hardware and software, supporting preventative and corrective maintenance, and the installation and configuration of network equipment and software.
Identify system inefficiencies through the observation of daily system operation and maintenance.
Oversee the investigation, characterization, and analysis of persistent or intermittent software or hardware issues.
Monitor equipment health and useful lifecycles.
Develop a detailed recommended-spares list and replacement schedule for all network equipment.
Configure/install/update hardware and software.
Provide technical guidance to PRT maintenance staff in correcting wayside and onboard system failures.
Troubleshoot, resolve, and advise PRT maintenance staff in the recovery of the PRT system after a failure.
Provide recommendations on CBTC maintenance plans and procedures, providing ad hoc recommendations to improve CBTC maintenance as necessary.
Extract logs and/or playback data when necessary to support remote analysis.
Provide local technical support for fault identification and repair.
Assist hardware or software vendors during site visits.
Participate in the planning and monitoring of various maintenance logistical activities to encourage proper functioning of all maintenance activities as related to the PRT subsystems.
Plan and complete work for required maintenance evolutions.
Ensure maintenance activities are conducted in accordance with the applicable manuals and procedures. Raise Change Requests when necessary to update or correct these documents.
Assist PRT staff with hardware, software, and network related difficulties. Installs hardware and software as needed.
Participate in and/or lead meetings with vendors.
Perform other duties as required.
Bachelor's degree in IT or related field; or an equivalent combination of education and directly related experience".
One (1) year technical experience in a computer-related customer support field.
Must have strong troubleshooting and deductive reasoning skills.
Ability to identify and implement creative solutions.
Ability to effectively organize and direct personnel during crisis or emergency situations.
Strong organizational skills
Must have ability to establish short-range and long-range activities.
Must recognize both the formal and informal organizational and functional structures of all University departments.
Must be able to relate to and work with all types of authority at various levels.
Demonstrated ability to communicate well, utilizing both written and oral instructions and to work with faculty, staff, students, and company vendors.
Ability to operate a personal computer and learn new computer skills.
Demonstrated ability to communicate methods in equipment repair and maintenance.
Valid driver's license issued within the United States
Requires mandatory (DOT) Drug Testing - Federal Requirement
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley -- the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Apr 27, 2021
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 226324
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.