The department of Student Financial Services at West Virginia University is seeking applications for a Revenue Analyst. This is a professional level position in the Revenue Management team within the Student Financial Services unit. Customer service is of utmost importance. This position provides comprehensive program of student account services to WVU students, families, third-party sponsors, collection agencies, as well as other internal and external customers. This position is directly responsible for utilizing the student information systems as the mode of operation to perform duties directly related to the processing various functions within Department of Education regulations. The incumbent is responsible for the recording and recognition of all West Virginia University student revenue and student disbursements.
In order to be successful in this position, the ideal candidate will:
Coordinate, develop and apply systems, policy, and procedure to ensure the University follows Federal, State, and Local student accounts receivable, student loan, student account disbursement, and cash management regulations. Maintain customer confidence and protects operations by keeping all information confidential. Serve students and parents by assisting in all levels of customer service including but not limited to collecting receipts, disbursing funds, analyzing student accounts, providing guidance, recommending payment options, resolving complex problems, etc.
Assist internal and external customers on a wide range of third-party billing and student accounts receivable questions. Process inquiries for and disseminates information to WVU customers, internal and external, using data obtained from the student information and student loan systems. Assist in interpreting/understanding University and U.S. Department of Education policies.
Manage service-related inquiries (fax, e-mail, mail, and web) and serves as a liaison for all day to day issues regarding third party sponsors, University departments, payment plans, and eCommerce. This requires close interaction with students, parents, sponsoring agencies, loan servicers, scholarship agencies, banking partners, collection agencies, and the State Treasurer's Office using professional counseling techniques, client-focused service methods, and managing conflicts and resolving complaints. Daily processing includes but is not limited to the following:
Reviewing and submission of billings to internal and external customers;
Creating, authorizing/pre-authorizing, maintaining, analyzing, and reporting of contracts in the third-party billing modules within the student information system.
Reviewing and analyzing student information or student loan system reports to determine which accounts should have holds placed or lifted, aging of the account, and refund status.
Posting payments in the student information system.
Processing electronic files from various external and internal units. This includes but is not limited to: Converting files to appropriate format, reconciling extracted totals to students and/or University financial system totals, and troubleshooting issues when they arise.
Document causes and implement solutions - working with appropriate staff to develop prevention strategies.
Responsible for the daily receipt of deposits and disbursement processing in the University's student information accounting system, student loan system, and the State's accounting system. Deposits include but are not limited to electronic transfers, federal draw requests, checks, e-commerce, and intergovernmental transfers for West Virginia University and regional campuses.
Conduct internal collection activity and managing collection attempts from Student Financial Services, including written and verbal correspondence.
Employ professional judgment and independent decision-making skills to meet students' service needs within established policies and procedures.
Advise students and other customers to resolve complex problems with expertise in the areas of cashiering, collections, scholarships and student accounts.
Carry out special projects to achieve institutional missions and unit objectives as time and workload dictates. Participation may include coordinating, leading and/or participating in assigned project team, innovating new or improved methods of operation, developing policy or procedure drafts.
Provide and analyzes student revenue information monthly, quarterly, and annually for financial statement reporting and auditing requests; meets with external auditors as needed to explain issues and answer questions.
Participate in job-related continuing education seminars and workshops. This may require in-state or out-of-state travel. Incumbent may participate in the development of training sessions for Expert Business Offices and Regional Campuses to explain information relating to student revenue.
Act as backup to other positions within the unit and may on occasion be required to perform others' duties.
Participate in several institutional processes such as student service days which may require limited amounts of extended days and/or weekend work hours.
Anticipate and analyze operations and management information needs and produces informational reports on an as needed or periodic basis as determined by operational needs.
Other duties as assigned by the Assistant Director of Revenue Management and/or lead managers.
Bachelor's degree in Business, Accounting, Finance, or related fields or an equivalent combination of education and experience.
Three (3) years of experience in the following:
Accounting, banking, accounts receivable, finance, or related field.
Complex university/college/private entity business, accounting or finance department is preferred.
Work experience which provided analytical and communication skills.
Proven ability to efficiently operate a personal computer with advanced knowledge of Microsoft Word, and Excel, including the proven ability to apply these applications to create sophisticated analytical tools - Knowledge of standard office procedures and operations.
Ability to rapidly acquire extensive working knowledge of the University's student system primarily the accounts receivable module.
Proven analytical ability to interpret, apply, and implement federal, state, university, and professional guidelines to unique University situations.
Demonstrated ability to learn reporting systems used for generating reports.
Demonstrated ability to reason logically, organize information, analyze data, perform financial calculations, prepare analyses and summaries, and solve complex issues or problems, and to follow complex written or oral instructions.
Ability to interact professionally and diplomatically with associates, students, parents, and University community.
Ability to work independently and reliably, exercising good judgment, and being innovative and self-starting.
Must have good time management skills to organize work under pressure and recognize priority duties in high-risk situations.
Strong mathematical and analytical skills necessary to perform financial calculations and reconciliations.
Demonstrated ability to maintain institutional attendance and punctuality standards.
Ability to interpret and apply University, State and Federal laws/guidelines and policies and procedures to situations.
Strong oral and written communication skills necessary to explain complex guidelines to University staff and customers, to justify recommendations, and to interact with regulatory agencies and auditors.
Ability to rapidly acquire thorough knowledge and understanding of institutional policy and practice regarding accounts receivable and loan issues.
Demonstrated ability to foster cooperation and harmony among groups and exercise professional judgment in new and/or unusual situations.
Talking - to convey detailed/important information accurately, clearly and loudly - Daily Sitting - long periods of sitting to service students, via email and phone, and analyzing data - Daily Average Hearing - able to hear average/normal conversations - Daily Average Visual Abilities - to prepare and input information or operate office machinery - Daily Repetitive Motion - Movements frequently and regularly required to service customers, input data, or operate office machinery - Daily
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley -- the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Apr 27, 2021
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 224645
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.