This Business Analyst provides direct support to all Dining applications to meet the ongoing needs of all operational aspects of Dining Services including first tier support to Dining Services staff, customers and departments.Â This position is responsible for configuring, evaluating, implementing, managing, and supporting the use of technologies, including ongoing application assessments, implementation of additional modules and interfaces, upgrades, testing, optimization, and training. This position is responsible for developing reports and dashboards used to leadership to manage all Dining operations.Â The Business Analyst will work closely with Computing and Information Services on application administration.
Associateâ™s degree or equivalent combination of education and experience and 2-4 years of experience supporting enterprise-level business applications
Hands-on experience with support of enterprise foodservice, university housing, or retail POS preferred
Working knowledge of relational data bases required
Troubleshooting skills for a host of peripherals (POS devices, credit card peripherals, etc.) preferred
Knowledge of TCP/IP networking preferred
Knowledge of IT change management processes preferred
Excellent customer service skills; strong commitment to customer service required
Strong computing, analytical, and organizational skills required
Project planning skills preferred
Ability to work effectively in a group and as a member of a project team required
Possesses a willingness to promote an inclusive and diverse campus community
Excellent coordination, collaboration, writing, and verbal communication skills required
Typically 20 to 50 pounds lifting requirement
Requires moving around campus
Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; Â reaching with hands and arms; climbing stairs; hearing; talking
Requires frequently moving about inside the office to access printer, files, and other materials/equipment
Operates a computer and other office equipment
Task include but are not limited to:
Direct business support of daily operations to Dining staff including data integrations between applicationsÂ Â Â Â Â Â
Configure all applications used in Dining Services to meet operational needs
Develop application test plans and support testing efforts.Â Provide documentation on functional aspects of applications.Â Â Â Â
Support reporting needs of the department.Â Works with Dining leadership to understand their reporting needs and develop reports and dashboards to drive decision making.Â Â Â Â
Participate in project managementÂ Â Â Â Â
Support of more than 10 business technology systems
Support of over 200 end-users
Support of users/technology in many physical locations
Tier 1 support of hardware endpoints that are critical to Dining
This position may be required to work outside of normal business hours in support of application upgrades and day to day operations.Â Additionally, there will be work required outside of normal business hours during peak periods including, but not limited to the beginning of each semester and service launch dates.
This position requires on call support
All offers of employment are contingent upon an education and criminal records check satisfactory to Brown University.
Recruiting Start Date:
Job Posting Title:
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Internal Number: REQ170152
About Brown University
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.