Rutgers, The State University, of New Jersey, is seeking a Director of Information Technology for The Institute for Health, HealthCare Policy, and Aging Research. This position oversees Network infrastructure monitoring, incident & problem management, network equipment and infrastructure analysis and repair. The Director of IT is also responsible for network equipment configuration & service provisioning, support ticket management, IFH Call center and support services, and service outage communication.
Among the key duties of this position are the following:
Manages daily operations of Rutgers University IFH. and provides expertise for functions supervised.
Directs complex activities and lends technical assistance to others as needed.
Develops and updates documentation of internal operating policies and procedures.
Serves as a primary source of information regarding network infrastructure health and incident analysis.
Coordinates, schedules, and participates in change management request approval.
Provides analysis of incidents for remediation, continuous service improvements, and reports
Maintain IFHHIPPA compliant environment and data usage agreement (DUA) with external agencies.
Minimum Education and Experience:
Bachelor’s Degree in computer science, engineering or related field; or an equivalent combination of education and/or experience in IT.
A minimum of five (5) years related IT experience.
Required Knowledge, Skills, and Abilities:
Demonstrable knowledge and work in HIPPA compliant environment
Experience with Data Usage Agreement (DUA) with external agencies
Demonstrable knowledge of problem and incident management, network monitoring, and service management applications.
Experience with organizing and supervising shift teams.
Ability to provide training and oversight for university personnel including IT staff, research faculty and staff.
Experience as a technical supervisor or lead in a support organization or infrastructure
Excellent analytical and problem solving abilities
Excellent customer service and problem management skills
Possess knowledge of University systems and protocols
Strong overall understanding of Information infrastructure components
Strong communications, consultative and interpersonal skills, including oral, written and presentation
Demonstrated teamwork, collaboration, facilitation, and negotiation skills.
Experience working with state and federal funders (such as NIH, CMS, AHRQ, etc
Experience as a technical supervisor in call center environment.
Experience with network management applications & protocols.
Experience with service management applications & protocols.
Supervise employees in the IT department
Researching new products and keeping up with the latest technology innovations
Recommending new systems and software to senior executives.
Organize and implementing disaster recovery systems.
Ability to understand complex network and system architectures.
Possess excellent analytical skills and leadership skills to lead an IT team to support the organization's needs
Posting Number: 21ST1061
Location: College Ave (RU-New Brunswick)
Internal Number: 131270
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.