Working closely with UChicago Professional Education (UCPE) leadership, responsible for the overall operational and organizational management of the unit.
Oversees and enhances UCPEâ™s operational systems, processes, staffing, and efficiency.
Manages several related teams of managers and professional staff responsible for UCPEâ™s operations, human resources (HR), finance, and information technology (IT) functions.
Responsible for the efficient management of UCPEâ™s physical spaces to meet student and program needs effectively.
Maintains overall strategy for UCPEâ™s administration including integration of UCPE functional areas (operations, HR, finance, and IT) to best support UCPEâ™s current and future needs.
In coordination with UCPE leadership, sets policies and establishes and maintains goals, priorities, and programs for administrative services that are consistent with UCPEâ™s mission and strategy.
Accountable for the management of UCPEâ™s budget, allocating resources, and ensuring alignment with UCPEâ™s goals.
Develops short- and long-term plans to achieve financial goals, business strategies, and financial forecasts/models for all UCPE programs and initiatives.
Manages UCPEâ™s professional staff responsible for all budget functions, including overseeing quarterly and year-end reporting for the UCPE operating budget.
Administers budgets for program delivery that balance the goal of providing exceptional student and corporate client service within prescribed cost parameters.
Collaborates with UCPEâ™s internal analytics function to analyze and set UCPEâ™s recruitment and enrollment goals and forecasts annual budget targets.
Provides leadership for all human resources functions and operational policies for UCPE and collaborates with UCPE leadership to drive HR initiatives in a strategic manner.
Develops HR operational policies, procedures, and workflows and oversees their implementation. Responsible for driving excellence and process improvement initiatives across key HR practices.
Manages UCPEâ™s HR professional staff responsible for designing, implementing, and monitoring a variety of HR programs. Develops UCPEâ™s plans to address long-term HR needs and trends.
Provides HR strategic leadership and direction, including employee and labor relations, performance management, compliance, talent acquisition, talent management/development, and workforce planning and retention.
Manages UCPEâ™s professional staff responsible for operations (in-person, hybrid and/or online), including managing both Gleacher Center and NBC Tower locations and providing support in both locations for AV/IT, facilities/maintenance, student/faculty services, program support, IT support, events support and other responsibilities.
Manages space planning to support and respond to UCPEâ™s strategic and programmatic goals, including processes for space and room requests and scheduling; and work requests, such as remote access, visitor management, facilities/maintenance, and communications to staff, instructors, students, and the public.
Ensures effective delivery on all operational aspects of UCPEâ™s professional education programs or other events (in person and virtual) in collaboration with instructors/faculty, UCPEâ™s teaching and learning team, and clients (for custom programs).
Secures adequate support for virtual class sessions, events and program-related meetings.
Manages UCPEâ™s professional staff responsible for the IT function to ensure UCPEâ™s technology needs are met.
Identifies, coordinates, and implements projects/programs to improve the quality and cost-effectiveness of UCPEâ™s operations.
Oversees plans for alignment between personnel and systems.
Maintains a culture of professionalism, excellence, and integrity in all operations, and an environment that fosters teamwork and mutual respect.
Keeps up-to-date with policy changes across the University on financial and administrative issues and ensures that all UCPE employees are informed about University policies and guidelines.
Participates in the continual improvement of existing operational plans for program delivery (in-person, hybrid and/or online) and maintains comprehensive files and information on all programs.
Supervises a minimum of four professional full-time staff members.
Identifies operational goals and oversees allocation of resources to meet priorities. Ensures compliance of staff with organizational, University and other relevant policies and guidelines.
Advises on all financial activities, including financial analysis and reporting, budgeting, accounting, accounts receivable/payable, and procurement. Oversees facilities management, including renovations, moves, maintenance and ongoing facilities operations. Manages development of all contracts, including those with vendors and other institutions.
Performs other related work as needed.
Ten years of work experience with increasing responsibility.
A leader and a focused and goal-oriented manager.
Possess a strategic focus and the ability to balance operational excellence with organizational strategy.
Outstanding oral and written communication skills, with the ability to communicate effectively and professionally with individuals from diverse backgrounds and at various levels of the organization.
Excellent interpersonal skills, including the ability to build cooperative, effective working relationships with a range of stakeholders both on and off campus.
Strong organizational skills and attention to detail and accuracy. Demonstrates effective facilitation, negotiation, and mediation skills.
Exceptional problem-solving and conflict management skills.
Accomplished presentation, customer service, decision-making and analytical skills.
Handle sensitive information, exercise discretion and judgment, and maintain privacy and confidentiality.
Exercise diplomacy and interact with constituents with integrity, tact, and professionalism.
Counsel and advise a variety of constituents in HR matters, and to effectively manage through others, influence, and collaboration.
Proactive and follow through with attention to detail.
Plan, prioritize and oversee multiple projects and meet deadlines for deliverables.
Operate in a fast-paced environment and manage ambiguity.
Work effectively within a matrix organization as well as develop productive relationships across the University and with external partners, such as staff, faculty, instructors, students, program participants, outside service providers, corporate clients and the general public.
Knowledgeable or willingness to become knowledgeable about University policy, systems, processes, and guidelines.
Highly adaptable to different technology platforms.
Supervisory experience and ability to coordinate the work of others.
Professional and/or executive program management (in-person, hybrid and/or online) experience.
Program and event planning and management experience (in-person, hybrid and/or online), including managing virtual programs and events via Zoom or similar technologies.
Minimal physical effort.
Typical tasks include keyboarding, bending, stooping to reach files, light lifting, sitting, and standing.
Some evening or weekend work may be required on occasion.
Cover Letter of interest in this position (required)
Professional References Contact Information (3)(required)
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