University Description: The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description: The Student Success Specialist plays an integral role in the overall successful operation of the Center of Student Success. The Coordinator is responsible for managing, coordinating, organizing and supporting projects and processes within the School of Business Center for Student Success as well as managing the front desk. This position provides direct support to the offices in a fast-paced, highly trafficked setting serving both undergraduate and graduate business students. The Coordinator monitors office supplies and equipment as well as coordinates schedules and special events, as needed. The Coordinator also provides daily assistance and guidance to members of the Center for Student Success by bringing information and/or concerns to the appropriate personnel in the department.
Duties & Responsibilities: Stakeholder Engagement and Administration
Serve as the point of contact for the Student Success department, directing and guiding current and prospective business students, and guests to appropriate resources
Serve as main front desk employee for the Center
Monitor and coordinate responses through departmental email listservs
Provide outstanding customer service by welcoming and assisting all stakeholders who contact the Center for Student Success Prepare and disseminate accurate information about business majors, minors and graduate programs to stakeholders, including undeclared students and prospective students and parents
Handle non-routine student inquiries, and direct students to appropriate university resources
Manage appointment system to ensure a streamlined process for students, advisors and staff
Develop and manage business processes for all form submissions between students, advisors, Deans, Registrar, department chairs, and other departments
Maintain confidentiality due to nature of interactions with students, parents, faculty and other School of Business and university personnel
Assist students with questions on options and procedures related to: articulation agreements, transfer of credits, independent studies, substitution/waiver of residency, non-affiliated international program transfer evaluations, course overloads, and graduation petitions as related to their program of study
Support the Center with all processes related to the onboarding of transfer students, including responding to messages, communication for the registration and advising process, and coordinating transfer student registration and advising activities
Maintain a welcoming, student-centric office environment
Assist with room reservation, catering and supply orders as well as attendee registration and reporting for cross-program events held by the Center for Student Success
Coordinate with the Brand Marketing and Creative team in creating flyers and promotional materials for programming events, and digital announcements
Student Worker Supervision
Supervise all student workers (Federal Work Study and Casual Workers)
Train students on front desk administrative tasks
Provide oversight of student tasks and responsibilities
Conduct daily/weekly check-ins, as needed, to ensure projects are completed on-time and accurately
Administrative support for the Associate Dean for Student Success
Manage the calendar for the Associate Dean, as needed
Support Associate Dean with special projects as assigned
Exercise self-initiative by continuously analyzing and improving day-to-day operations and processes
Maintain and update electronic shared drives to organize and optimize the office's record keeping of documents related to office functions
Order and track department supplies and equipment
Coordinate with the Registrar, Financial Aid, Student Accounts and other offices to facilitate student-centric administrative functions
Prepare correspondence of a highly confidential nature
Manage confidential student information with tact and discretion
Other duties as assigned
Job Requirements: Minimum Qualifications:
High school diploma
3 years of work experience in administrative support
Bachelor's degree from an accredited college or university
3+ years of full-time work experience in higher education administration
2+ years of customer service experience
Performance Expectations - Knowledge Skills and Abilities: Knowledge of and experience with:
Ability to anticipate potential needs and propose innovative solutions to office and team activities
Data entry and database management
Excellent phone etiquette, written and in-person communication skills
Proficiency in Microsoft Word, Excel, Outlook, etc.
Proven ability to work independently without supervision
Mature, positive attitude and team player
Knowledge of general office practices and procedures
Excellent computer skills
Demonstrated performance in:
Working with group of diverse individuals
Demonstrated experience in providing high quality face-to-face services to customers/students
Demonstrated capability and interest in learning desktop computer systems, software applications and media production technologies
Demonstrated ability to work in busy environment with high customer service standards
Strong organizational skills and attention to detail
Excellent written and oral communication skills and emotional intelligence
Outstanding organizational skills
Strong time management skills
Professional presentation and friendly demeanor
Strong skills in working with technology and learning new software and platforms
Adaptability in working with new systems and procedures
Work as part of a team or collaborate with colleagues
Skills of tact, poise, diplomacy, and hospitality in a diverse and demanding environment
Must possess the ability to get along with diverse personalities and populations
Flexibility, adaptability, and interest in working in a growing and changing organization
Ability to prioritize, multi-task and meet process and projects
Ability to use word processing, database, and spreadsheet software
Ability to provide services in a courteous, prompt and efficient manner
Tools & Equipment Used: Computer, laptop, printer, scanner copier, telephone and general office equipment
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Posting Salary: Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.
Additional Details: Hours: 37.5 Closing date: Open until filled Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.
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The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.