The Senior ROI & Privacy Specialist works very closely with the Sr. Manager for Health Information Exchange (HIE) and Compliance to administer, organize and conduct training and educational programs in connection with patient privacy under HIPAA, federal regulations, State of Michigan statute and Michigan Medicine policy. Virtual provision of on-the-job training for clinical and non-clinical staff, and employee orientations (upon request) related to the use, access to, release and sharing of patient information and the electronic exchange of health information. Also provides review and response to internal inquiries connected to releasing and sharing patient health information, patient privacy best practice and compliance with federal, state and local regulations and standards.
You will work with subject matter experts, operational departments and HITS team members to perform analysis, identify training needs and obtain approval of training plans and materials.
You will select appropriate training methods, design, develop, evaluate and continuously update all training materials (lesson plans, tip sheets, eLearning scripts, job aids, assessments and surveys).
You will need to respond to clinical and administrative health system requests for training, education and input related to privacy and security best practices and release of protected health information.
Conduct root cause analysis to privacy disclosure activity and make recommendations for additional training or end user education.
Provide assistance to Michigan Medicine corporate compliance office with privacy disclosure investigation and reporting of findings.
Monitor and evaluate training and coach as needed to ensure quality.
Assist in supporting training and go live activities as part of implementations and ongoing including handling support tickets and other customer requests
Master the application functionality, technology or service and the associated workflows including obtaining/maintaining any required certifications.
Train virtual classes as necessary and requested.
Perform analysis of department and end-user business needs. Document end-user requirements. Utilize technical, analytical, and customer service skills, knowledge of regulatory requirements, and HIM policy and practices related to the EHR to identify options to meet end-user needs. Articulate the risks and benefits of all options presented to enable informed decision-making.
You will be able to participate in activities with interrelated teams including project management, testing, support, training, technical, and interface teams.
Coordinate virtual site visits for health information technology and workflows for clinic mergers and acquisitions related to the Release of Information and HIE tools and resources.
You will conduct stakeholder analysis.
You will need to research industry standards and remain abreast and conversant in changes.
Develop detailed work plans, schedules, estimates, resource plans, and status reports.
You will facilitate the creation of executive, departmental, and unit operational benchmarking activities and reporting for assigned projects.
Bachelor’s degree in a relevant field, e.g., Health Information, Healthcare Administration, Information Systems, Education, Health Sciences, Human Resources
Five or more years of professional experience in adult learning, preferably focused on classroom or technical training
Extensive knowledge working within a heavily regulatory environment.
Proficiency with electronic health record (EHR); preferably Epic.
Experience training trainers and end users
Exposure to instructional design principles
Excellent skills in: needs analysis, writing, technology and training
Excellent time-management and self-directed work style, including the ability to meet tight fixed deadlines
Proficiency with desktop management software, including Microsoft Word, Excel, PowerPoint, Project, Visio, OneNote, and screen capture tools, e.g., Snippit, SnagIt.
Strategic and conceptual analytical thinking
Demonstrated expertise in working with diverse cross-functional teams
Ability to plan and facilitate meetings
Demonstrated strong decision-making skills
Demonstrated initiative, adaptability, and flexibility
Demonstrated effective oral and written communication, and presentation skills
Exceptional relationship building and interpersonal skills
Successful completion of requirements to attain status as Epic Credentialed Trainer within one year of hire date
Two years or more of professional experience in an academic medical center setting or acute care facility, preferably focused on privacy, security and compliance issues related to use and disclosure of protected health information (PHI)
Extensive knowledge of federal (CFR 42 Part 2, HIPAA, HITECH) and state of Michigan privacy, security and compliance issues related to use and disclosure of protected health information (PHI)
Project Management Experience
Demonstrated knowledge of the patient care process, both inpatient and outpatient. Knowledge of Michigan Medicine’s medical records processes
Certification in healthcare privacy and/or compliance from a credentialing body such as CAHIIM, HCCA, or other recognized institution
Knowledge of applied statistics, process analysis, and outcomes analysis
Masters degree in Health Administration, Education, Instructional Design or similar.
Membership in AHIMA
The position is currently completely remote and provides support week-days during standard day business hours. More independent flexibility in hours worked is offered based on successful completion of training.
General supervision is received from the Senior Manager of Health Information Exchange (HIE) and Compliance
Functional supervision shall be assigned over specific members of a project team for a specified, limited duration.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 193008
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.