Do you thrive in fast paced work environment? Do you want to be part of a great higher education community with a team of individual contributors that take pride in their independently managed program portfolios but also thrive on collaboration?
The ideal candidate has a passion for exceptional customer service, is an expert multi-tasker, is extremely comfortable with technology, is an excellent communicator that can work well and confidently with senior executives, valued partners, and esteemed faculty.
Job Summary: The Program Manager is responsible for the planning and delivery of all aspects of the Executive Education programs conducted by the Kellogg School of Management, which are designed to provide a highly concentrated learning experience for senior executives. The Program Manager oversees a portfolio of online open enrollment, custom and partner programs and acts as the Executive Education point of contact for executive participants, clients, facilitators, and faculty. They also represent the department on key projects and committees throughout Kellogg and the Allen Center.
** Flexible to work long hours and weekends while programs are in session.
Manage a diverse portfolio of online programs ensuring a high-class participant experience. Act as the main Executive Education point of contact to executives, clients, partners, and faculty. Manage communication with participants, partners, and clients including program logistics, payment processes, prep work and post program communication.
Strengthen partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
Live Session moderation: schedule live sessions when needed, coordinate with faculty and program facilitators on their teaching plans and materials, communicate and remind participants of guidelines and responsibilities, moderate the Zoom session with faculty and facilitator, facilitate breakout rooms, assist with technical issues during session, and coordinate post-session distribution of materials.
Partner with Academic Director and faculty to manage the delivery of outstanding Executive Education to clients. Responsibilities include: creation of program schedule; overseeing the program admissions process; managing the collection of academic materials utilized in each program from faculty (e.g. cases, books, articles and simulations); preparing materials for distribution among participants and stakeholders; managing the process of securing copy right permissions; managing faculty live session needs.
Track budget and expenditures associated with programs (utilizing Excel) and balance for each program. Negotiate contracts, maintain financial records, verify invoices and expense reports for accuracy and prepare final accounting report at close of program.
Create and nurture relationships with companies to develop a network of enthusiastic organizations engaged via active participation in the success of programs. Partner with the Marketing and Finance departments to monitor registrations.
Contribute to process and business improvement projects. Represent Executive Education on key projects and committees throughout the school and Allen Center.
Continually work to refine our CRM system in conjunction with KIS and Marketing Communications.
Train and integrate new team members to foster a strong, cohesive team.
Oversee the group enrollment process for corporate clients.
Performs other duties as assigned.
Performs other duties as assigned.
Exceptional communication skills with attention to detail and flexibility.
Ability to take ownership of process and develop new initiatives.
Excellent computer skills, specifically with Microsoft Office Suite.
Ability to work independently to identify, analyze, and solve problems with minimum supervision.
Excellent knowledge of business functions (marketing, finance, accounting, operations).
Ability to professionally interact with faculty, clients, and executives at all levels internally and externally.
Must be flexible and able to manage stressful situations with a proven record of effectively dealing with conflicts and ability to prevent or reduce them.
Ability to work collaboratively as part of a team and to provide indirect supervision to others; ability to work productively with minimal supervision.
Ability to display attention to detail; support organization policies; anticipate client needs and respond accordingly.
MBA or Master’s degree in a relevant discipline.
3-4 years’ experience in event planning, conference coordination, management of educational programs or relevant experience in a high profile role working with senior level clients.
Experience in online learning (asynchronous, paced, and blended).
Skilled in working within a culturally diverse environment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 40640
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.