Location: Worcester, MA Category: Staff and Administrators Posted On: Thu Apr 22 2021 Job Description:
The Director of Residential Life and Housing reports to the Associate Dean for Community Living and works to ensure a supportive living and learning environment for the approximately 1750 undergraduate and graduate students residing in Clark University housing. The Director works with the teams in CARE, Student Engagement, and the Center for Counseling and Personal Growth within the Division of Student Affairs to create synergistic experiences and learning outcomes for the Clark student population. With regard to Residential Life & Housing, the Director provides leadership and vision for strategic planning and budgeting; housing and operations; student conduct processes; assessment and departmental goal setting; and the overall residential experience.
Strategic Planning and Visioning
Work closely with the Associate Dean for Community Living to ensure departmental objectives and initiatives are in alignment with divisional and institutional priorities.
Oversee the department's communication and branding strategy, including web presence, social media, departmental administrative tools, student housing portals, essential housing software (THD, Advocate, etc.) and other components of the housing system that are web based.
Serve as the primary liaison to Information Technology Services, Student Leadership and Programming, the Office of Multi-Cultural & First Generation Student Support, Counseling and Personal Growth, the CARE team, Health Services, Athletics, Academic Advising, Student Accessibility Services, Clark Dining Services, Business and Financial Offices, Admissions, and other key departments on Campus.
Serve on institutional and division-wide committees as appropriate.
Develop departmental goals and objectives. Develop an assessment plan to ensure goals and objectives are appropriate and on track.
Develop strategic plans for revenue generation, cost control, and occupancy management throughout the year, with a focus on growing summer occupancy and usage.
Directly supervise one Associate Director for Residential Life, one Assistant Director for Housing operations, and one Office Manager. Provide indirect supervision and mentorship to four Community Directors, to 42 Resident Advisers, and five to ten Office Assistants.
Provide management and oversight of all housing processes, including: First Year and Transfer Housing placements; Graduate Student housing; returning student Housing Lottery; Winter Break Housing; summer housing; and mid-year room change process.
Prepare and manage departmental budget.
Work closely with Facilities Management to ensure proper maintenance of housing facilities.
Provide input on the prioritization and planning of annual capital expenditures for improvement and maintenance and large capital investments, such as new construction of residence halls, hall renovations, and major infrastructure upgrades.
Work closely with University Police to ensure coordinated responses to emergencies and violations of campus policies, as well as state and federal law.
Develop a Residential Life & Housing professional staff on-call rotation, inclusive of the Director.
Maintain card access rights for residential students.
Organize membership and training of and serve as the Chair of the University Conduct Board.
Work with the Assistant Director, Dean of the College Staff, and Graduate School partners to manage housing processes.
Act as departmental representative for outside service partners such as cable television provider; refrigerator rentals; storage providers; etc.
Oversee the recruitment and hiring of professional staff members within the Office of Residential Life and Housing.
Knowledge, Skills, and Abilities:
Work extensively with institutional software such as Banner, THD, CBORD CS Gold Access, BiQuery, and Simplicity Advocate. Candidates with experience with these similar packages will be preferred.
Must demonstrate a strong commitment to social justice, equity, and inclusion, strong multicultural competencies, and an understanding of the experiences of underrepresented and marginalized student populations in higher education.
Web development experience is desirable. Clark University Residential Life & Housing applications rely heavily on ColdFusion and HTML. Experience with Adobe Dreamweaver would be helpful.
Must demonstrate strong written and oral communication skills.
Strong interpersonal, networking, and collaboration skills are essential.
Experience supervising both student and professional staff is preferred.
Proven ability to collaborate across divisions and departments.
Experience in a small operation at a small liberal arts institution is helpful.
Participate in the RLH professional staff "on-call" rotation.
Option to live on campus.
Education Requirements (Essential Requirements):
Bachelor's degree required.
Master's degree in college student personnel, higher education administration, counseling, or related field preferred.
Work Experience Requirements (Essential Requirements):
The successful candidate will have at least three or more year's progressive experience in Residential Life.
The ability to think strategically and analytically is a must.
This is a Full-time position with excellent benefits, which include employee and family tuition benefits, 4 weeks' vacation, generous retirement plan, free use of campus fitness center and many more.
Clark University currently requires all employees and students to be vaccinated against COVID-19 no later than July 15. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.
Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.
Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.