As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
Harborview Medical Center's ADA Paratransit Services has an outstanding opportunity for a Patient Services Specialist 1-Trainee or 2 (Full-Time, Days). Under general supervision, the Patient Services Specialist coordinates clerical, financial and support activities for client care. Our department conducts functional evaluations for Para Transit Service. We also maintain a Transportation Resource Center, with the goal of providing appropriate transportation choices to individuals with disabilities. Receives clients and their families, facilitates contact between the client/family. Participates in clinic and selected divisional activities to promote effective problem solving and communication.
Reception Activities: •Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times. •Review clinic schedule daily to identify failed patient appointments and notify patient according to clinic-specific procedures. •Obtain patient demographic information and insurance information accurately and legibly. •Respond to patients’ needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions. •Provide general patient services; directions, parking garage validation, calling for transportation, etc. •May accept and process patient payments (co-pays, deposits, etc.)
Appointment Scheduling: •Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information. •Assemble and send appointment and other information to patients and other customers. •Maintain current and accurate system by entering canceled and rescheduled appointments and makes every effort to fill all available slots. •Coordinate and schedule ancillary appointments and consult appointments as appropriate.
Telephone Support: •Answer the telephone in a professional & courteous manner according to UWMC standards; directs calls as appropriate. •Using clinic guidelines, make telephone assessment of patient problem and severity of condition. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, using appropriate documentation tools. •Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community. •Communicate basic information to patients such as insurance, parking, driving directions, etc.
Referral Coordination: •Coordinate information and communication among clinics, providers, managed care plans, insurance companies and patients. •Coordinate referrals and managed care components of care delivery to enhance service to patients and ensure reimbursement to clinic. •Obtain and verify necessary documentation ensuring patient care is covered by insurance plan, and / or to determine level of coverage and requirements for accessing benefits. •Maintain ongoing documentation, tracking authorized referrals. •Review referral and authorization forms for completeness and legibility. Distribute.
Medical Record Activities: •Review daily schedules system to identify required medical record requests. •Order and coordinate medical records as needed. •Track medical records and distribute. •Prepare medical record according to unit-specific procedures for patient visit. •Assemble and maintain satellite medical records according to unit specific procedures.
Billing Activities: •Verify patient insurance status and confirm authorization for current services.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.