All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for an Informatics Specialist.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In collaboration with UW Medicine IT Services (ITS) and under the general guidance of the Clinical Informatics Manager, the primary focus of the Informatics Specialist position is to support multidisciplinary health care teams in the specification and implementation of clinical information systems to support the UW Medicine continuum of care. In addition to providing informatics expertise and innovation, the Informatics Specialist coordinates the project tasks for successful outcomes, serving as a liaison between the application team, the project manager, and sponsors.
Areas of responsibility include, but are not limited to:
Communicating with customers, performing a detailed requirements analysis.
Analyzing work process flows and technical solutions to bridge the gap between current and future state.
Systems and process design and development.
Participating in training and staff development.
Supporting system standardization and optimization.
Supporting workflow analysis and redesign and conducting gap analysis to identify opportunities to improve system and user efficiency.
Providing knowledge of new enhancements and functionality to end users.
Acting as a liaison between the clinical teams and ITS.
Contributing to project strategy, solution implementation and coordinating with key stakeholders.
Documenting requirements for sign off, communication and test script development.
The Informatics Specialist functions as an expert in clinical informatics, planning, developing, supporting and evaluating systems, applications, tools, processes and structures that assist clinical staff to manage and use data effectively in the care of patients/clients. This includes facilitating project coordination and management, leading requirements gathering, defining current and future state workflows, developing specifications, test scenarios, test scripts and user acceptance testing. The Informatics Specialist works closely with the clinical systems educators to translate future state workflows and application requirements into education delivery methods.
The Informatics Specialist needs to maintain detailed knowledge of the maintenance and administration of applications used by multiple customer groups, including software configuration and change control. This position is responsible for application troubleshooting, analysis of processes impacted or created by use of the applications, determining application solutions for operational needs and functional expertise from a user perspective. The Informatics Specialist may configure applications in non-production domains and participates in on-site support for the clinical information systems and works with the department’s application and technical teams to resolve issues.
Systems/Process Design and Development (30%)
Define the architecture, components, modules, interfaces and data for a system to satisfy specific requirements. Use established design methods and templates to document, build, test and validate the design.
Assist in developing product specifications including the application and functionality of software programs and software vendor requests for proposals.
Participate in groups for clinical systems development.
Facilitate root cause analysis of systems issues and failures.
Participate in process redesign, including as is, to be, gap analysis, action plans and implementation.
Document design decisions and requirements in preparation for department sign off, orientation of the curriculum development team/educators and development of test scripts to ensure requirements are met.
Co-develop test strategy and plan with documentation tied to requirements alongside Testing Team.
Clinical Informatics Expertise, Leadership and Innovation (30%)
Routinely conduct intentional clinical rounding to gain overall knowledge of facility specific workflow, patient throughput, and challenges with technology solutions.
Understand the value of continuous quality improvement data; use quality measures to improve performance and accountability for patient outcomes, patient experiences and safe delivery of care.
Promote the use of data analytics to identify clinical patterns and devise strategies to improve patient outcomes.
Demonstrate willingness to evolve role in conjunction with system transformation.
Synthesize, integrate and apply clinical informatics body of knowledge and expertise, new trends and research into practice.
Provide support and consultations; develop and implement innovative technology approaches and solutions to clinical needs/issues, both current and future.
Work with clinical, business and technical leadership and stakeholders to identify current and future needs and opportunities based on industry trends.
Collaborate closely with project stakeholders to ensure they are appropriately informed and involved by:
documenting design options to assist decision making for executive project representatives;
engaging colleagues from multiple facilities to assure continuity of process and avoiding disruption of information flow and availability;
responding to questions and offering insight regarding current and potential system inputs, processes and output; and
considering the overall goal and keeping global architecture in mind to guide both the executives, project sponsors, end users and the analyst team.
Ensure successful outcomes by:
identifying and resolving issues through the design and build of risk mitigation solutions or options;
ensuring specifications meet business requirements, goals and vision;
assuring that regulatory and medical-legal requirements are met; and
ensuring correct functionality, requirements and standards are addressed to deliver a consistent product.
Customer Success and Engagement (30%)
Observe and assess user skills, coaches individuals, and provide opportunities to enhance user proficiency.
Analyze and prioritize clinician feedback, escalate use issues and recommends enhancements.
Contribute as a team member for clinical systems projects and service lines.
Aid and support in transitioning a clinical project from implementation to maintenance.
Serve as an internal consultant to clinical staff and departments for the purpose of broad integrative program development with other programs/services of the organization.
Elicit customer requirements and respond to customer needs, including:
documenting customer needs, analyzing application options and making recommendations;
facilitating issues and requests for service line prioritization;
designing solutions for customers;
assisting with deployment/conversion, end user training and post-deployment/conversion support; and
predicting the future needs/impact on the organization or customer.
Assist the Education Team with training and support materials.
Use principles of adult education in planning and implementation of training.
Collaborate in the development, scheduling, delivery and evaluation of clinical systems educational programs and services.
Facilitate and deliver clinical application/systems training programs for clinical trainers, superusers and end users.
Provide innovative training and best practice recommendations for use.
Provide effective and balanced direction and mentoring to peers, project managers and the clinical support team.
Coordinate educational programs and site visits through planning, vendor relations, identifying learning opportunities, information dissemination, timing and funding for travel expenses.
Program Management and Support (5%)
Represent the enterprise in defining program and project structure (e.g., governance, sponsorship and program level decision-making process).
Work with assigned project managers to coordinate/direct activities, set priorities and resolve issues across projects from the project initiation phase through its transition to production support.
Oversee issues and risks related to cross-project dependencies.
Manage key stakeholder expectations of the program or project.
Ensure the quality and timely delivery of information services to the organization.
Communicate and secure leadership engagement, ownership and commitment to programs and policies.
Assist in monitoring vendor adherence to specifications, quality and effectiveness of vendor support.
Analyze system changes or outages, communicate, and prepare for clinician impact if needed.
Validate downtime forms and reports meet clinician requirements.
Assist as requested in preparing for executive project meetings, including sponsor and Steering Committees.
Provide statuses, updates, reports, options documents as requested at all levels of the organization.
Serve as an administrator on call for large planned and unplanned outages.
In collaboration with facility leaders, guide operational direction for the information systems supporting multidisciplinary clinical and nonclinical services.
Maintain knowledge of current UW Medicine facility, policies and procedures, evidence-based practices, health information technology and clinical informatics initiatives.
Participate in all aspects of improving the team, including education/training of other team members and contributing to process/communication improvement initiatives.
Work with manager to set professional goals for career development.
Act as back-up for other team members and functions as needed.
Bachelor's degree in applicable clinical area of practice OR Computer Science, Information Technology, Business Administration. Bachelor’s Degree in Nursing required if assigned to nursing informatics system or equivalent combination of education/experience.
3+ years of clinical experience in an inpatient and/or ambulatory healthcare setting, using electronic health record systems, to include:
Quality Assurance experience through SDLC or project, including Test Lead experience.
Customer and clinical staff consulting experience.
Experience eliciting customer requirements to respond to customer needs.
Demonstrated strong business acumen, showing understanding of customers, applications and project team skill level.
Demonstrated ability to resolve conflict and ambiguity.
Demonstrated adult education/training skills with a variety of audiences and computer skill levels.
Excellent oral and written communication skills, including presentation, documentation, and analytical writing skills.
Demonstrated understanding of hospital, ambulatory and post-acute care operations, interdepartmental processes and interdisciplinary interactions and workflows in the healthcare setting.
Strong project management, change management, and team building skills.
Microsoft Office skills, including Word, Excel, PowerPoint, Visio and Outlook.
Master’s Degree in Nursing, Clinical Informatics, Business or related field.
Washington State licensure in applicable clinical area of practice.
Informatics Board Certification.
Participation in Informatics professional associations such as ANIA, HIMSS, CHIMSS, AMIA, etc.
Epic application certification.
Experience in and knowledge of academic healthcare systems and/or operational environments.
Supervisory experience in a healthcare setting.
Healthcare IT experience as a clinical informaticist.
Experience with process improvement and/or information systems within a clinical setting.
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Must have the ability to meet in person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.