Initial Review Date (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Initial Review Date (IRD): 05-17-2021
Dept Marketing Statement Under the general direction of the Disability Resource Center (DRC) Assistant Director, the Senior Service Coordinator acts as the DRC liaison with all academic departments and ensures legal compliance with regulations under the Americans with Disabilities Act. Using knowledge and skills as a qualified, experienced professional in the disabilities or related field, the incumbent engages with a wide range of accommodation issues on a case by case basis. For complex accommodation issues, the DRC Senior Service Coordinator will consult with the supervisor/DRC Assistant Director or the DRC Director. Accommodation decisions can impact University compliance and liability under federal and state disability law and regulations and University Policy. Careful analysis and following University protocol is required.
The Senior Service Coordinator functions as the organization lead for supporting disability management for specific student groups (international students, graduate students, etc.). the incumbent deals independently with a wide range of accommodation issues related to the specialty assigned. Decisions will impact university compliance and liability under federal and state disability law and regulations. On own initiative, raises to manager's attention particularly contentious issues and / or especially highly complex situations.
The Disability Resource Center (DRC) leads UC Santa Cruz in providing educational equity and a welcoming environment for students with disabilities. The DRC identifies legally mandated accommodations that address barriers related to disabilities and work with faculty and staff to provide support to students with disability related accommodations. The DRC educates campus professional staff, student staff and faculty on disability diversity and equal educational access. The team ensures compliance with State, Federal and local laws and ensures compliance with UC policies.
Pay, Benefits, & Work Schedule Salary Range Information: $65,000 - $80,000/ Annually No. of Positions: 1 (Possibly 2) Benefits Level Eligibility: This position is eligible for full benefits. Schedule Information: Full-time, Fixed Percentage of Time: 100% Average Hours Per Week: 40 Days of the Week: Mon-Fri Shift Includes: Days Employee Classification: This is a Career Appointment Job End Date: None Title Code:  STDT DISABILITY SPEC 3 Location: UC Santa Cruz Campus, Hahn Student Services Union Representation: Non-represented
Job Duties 60%: Direct Services to Students with Disabilities/Case Management
Functions as the organization's resource expert as it relates to education and accommodations for international students, graduate students, specific academic disciplines, etc.
Conducts interviews with new and prospective students to determine appropriate level of service (provisional, temporary, permanent) for support services and ADA academic accommodations.
Understands implications for international students, graduate students, etc. and makes appropriate referrals to support international students with disabilities.
Utilize knowledge of complex federal and state legislation (ADA, FHA, Section 504 of the Rehabilitation Act) to interpret disability documentation from medical service providers in order to identify eligible students with disabilities.
Provide disability management advising; authorize disability related academic accommodations and coordinate support services to a full caseload of students.
Provide back-up advising for fellow DRC Service Coordinators in their absence.
Serve as Senior member of the DRC service coordinator team and engage in/lead consultations regarding emerging legal and technological information, discussion of difficult cases and challenging requests for academic accommodations.
Advises lower level professional staff on more complex disability issues via one on one or group consultations.
Conduct appropriate and accurate data entry for service(s) provided and thoroughly documents basis/nexus for individual assessments in accommodation decisions.
30%: Liaison with Faculty/Staff/Students/Community
Evaluates / introduces new or the latest accessible technologies, methods, and practices for accommodation in the specialty.
Offers guidance and instruction regarding compensatory strategies and techniques to ensure students' access to the academic environment.
Organize meetings with other campus partners and/or departments regarding updated information on policies/procedures.
Discusses accommodation needs with professors, including basic course requirements.
10%: Special Projects and Other Duties
Assist with ADA/504 compliance research, and make recommendations related to service delivery that is consistent with state and federal guidelines as it applies to higher education.
Develop and direct special projects (e.g., creates proposals to seek both intramural and extramural funds), as assigned.
Performs other duties, as assigned, as needed to support the DRC's Mission and Goals.
Education: Advanced degree in related area and / or equivalent experience / training.
Advanced knowledge of the legal framework involving accommodations for students with disabilities through state and federal laws and regulations and the ability to keep apprised of current industry trends/best practices and changes as it relates to post-secondary academic disability services.
Advanced knowledge of procedures for assessing and determining disability accommodation issues, including the Disability Compliance Office procedures.
Ability to interpret medical and diagnostic reports, summarize reports written by others, and use them to determine reasonable individual accommodations.
Knowledge and experience in analyzing complex situations and identifying solutions for problems, with the ability to see patterns and trends in the field of post-secondary services.
Ability to exercise sound judgment and discretion in handling confidential materials and matters, and determine when to escalate matters to appropriate resources. Ability to apply good judgement in resource management.
Excellent oral and written communications skills to lead presentations and interact cooperatively and effectively with students, parents, staff, and faculty at all levels of the organization.
Excellent interpersonal and listening skills, and ability to remain calm and professional in stressful situations; including the demonstrated ability to interact professionally, share and gather information, and respond appropriately to student, staff and faculty needs.
Strong organizational skills, including demonstrated ability to keep accurate records and appropriately maintain the confidentiality of sensitive records.
High level of cultural fluency and a demonstrated knowledge of and commitment to working through issues related to diversity, equity, inclusion, and the multiple, intersecting identities of campus community members.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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