For UCOP internal applicants, please login to the internal candidate gateway at:Jobs at UCOP
****THIS POSITION IS LOCATED IN WASHINGTON, DC****
UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, five medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
The Student Service Unit oversees the residential operations of the UCDC program. Unit responsibilities include community development and programming; assignments; crisis management and emergency response; basic needs; environmental health and safety; diversity, equity, and inclusion; bias and harassment response; and other student services. The department also works closely with Building Services and Events Management to assist with building and events, visitors, and guests. This position is located in Washington, DC.
The University of California Washington Center (The Center) is home to the UC Washington Program (UCDC), a system-wide academic internship program under direction of the UC Office of the President (UCOP). The Center houses approximately 280 undergraduate students enhancing their academic experience through an internship in Washington DC. The majority of students are enrolled in the nine residential UC campuses, and the remaining students are enrolled on the campuses of our partner programs (subject to change): University of Notre Dame, University of Michigan, and University of San Francisco. The Center also has guest housing (similar to a campus conference center), classrooms, UCDC administrative offices, the UC Federal Government Relations Office, and additional office spaces, which are rented by UC-affiliated and non-UC affiliated entities.
Under supervision of the Director of Student Services and managed by the Associate Director of Student Services, the Coordinator of Student Development (CSD) provides critical and developmental support and advising to residential students through community programming, individual and small group advising and counsel, and administration of traditional campus student services related to residence life, social/emotional development, risk management, and crisis response. The CSD is often the first point of contact for Student Services and students in crisis. Through a diversity, equity, and inclusion lens, the CSD will use previous residence life experience and knowledge of student services practices, student development theories, and current trends to build and maintain a safe, positive, and supportive residential community. CSDs will create and execute programming, respond to conduct and crisis incidents, administer student support services, assist with management of students of concern, and assist with general Center operations. CSDs must exercise sound judgement (within set organizational policies, procedures, and guidelines) and know when and how to refer students to appropriate resources. CSDs must be able to work independently and cohesively on a small team to create and implement initiatives while providing pertinent and accurate information to students and other UCDC units.
There are three one-year contract positions available with the possibility of extension.
Student Services and Customer/Building Services: Support CSDs staff the Student Services front desk for approximately 70 hours per month (approx. 18-25 hours per week). At the desk, the CSD engages with students, faculty, staff, guest housing occupants, and other building occupants to assist with various needs and manage building operations while building rapport with these UCDC stakeholders. The desk is often the first point of contact for student relationship building and crisis response. Administer supplemental student resources (such as cooking supplies, games, academic course materials, etc.) to support and enhance the residential and academic experience. In response to student needs and building facilities issues, use service skills, effective communication, and administrative protocols to problem solve, troubleshoot, and provide information, proactively and in response to in-person, over the phone, and email inquiries. Provide referrals as needed. Receive, process, and distribute mail, packages, and other interoffice correspondence to building occupants. Receive cash, check, and credit card payments and submit invoices for building and departmental services and products. Communicate and consult with the building security team regarding building access, guests, changes in student or building services, safety, etc. Prepare for and staff move-in and move-out for each academic term throughout the year, including summer (12 total). Note: The Center only closes for winter break. Students are in residence for the remainder of the calendar year.
Student Support & Crisis Management Student Support: Provide critical support services in various Student Life areas, including but (not limited to) Housing & Residence Life, Conduct, Crisis & Risk Management, Health & Safety, Student Engagement and Success, Basic Needs, Bias Response, and Diversity Equity and Inclusion. Develop appropriate rapport and relationships with UCDC students to learn about and respond to their group and individual needs. Employ basic counseling skills, such as active listening, paraphrasing, and reflection, when assessing student needs and engaging and advising students. Identify and assist in the resolution of minor, low-level issues related to students of concern, including (but not limited to) roommate conflicts, personal and community safety, and needs accommodations. As necessary, refer complex issues and students in elevated crisis to more advanced student life and development professionals, other UCDC units, or community services, using established protocols and guidelines. CSD may be required to monitor and manage specific student cases and their associated responses. Crisis Management Respond to and address student crises, safety issues, building facilities issues, and after-hours calls on the emergency phone as one of three primary on-call staff members in a duty rotation. Consults with a secondary on-call staff member as necessary. Conduct nightly building rounds, which includes inspecting each floor for safety, conduct, and maintenance issues while also engaging residents. Submits documentation and reports accordingly.
Personal and Community Development & Programming: Provide basic advising, guidance, and referrals to students regarding various facets of their UCDC program participation and personal development. Develop and execute programs and field trips to engage students in their transition to Washington DC, developing social, cultural, and limited professional competencies, and supplemental programming to support Special Projects (see Special Projects below). Includes scheduling, publicizing, evaluating, and analyzing programs. Partner and maintain relationships with UCDC units and UC affiliates to create and enhance community programming. Assist with development and delivery of Student Services Orientation and Welcome Week programming. Practice responsible fiscal management of programming, supplemental programming, and operational funds. Provide staff support for UCDC programs and events.
Special Projects: Each CSD will be responsible for special projects, relating to various functional areas of the department and UCDC. The CSD will oversee this area in collaboration with the Director or Assistant Director or assist with various tasks related to the area. They may have sole responsibility for some areas and represent/coordinate staff efforts of other areas. Most projects will require the CSD to build and maintain relationships with internal and external Student Services partners important to program success. Below is a sampling of the various areas and examples of associated tasks. This is not a comprehensive list, and it is subject to change based on program needs. Alumni Engagement and Mentorship: assist Coordinator of Special Events and Alumni Outreach with coordination of Networking Night and UCDC Mentorship program Assessment: management, development, and administration of tools; analysis, documentation, and reporting of results; development of recommendations; program benchmarking Assignments and Roommate Matching: review, revision, and distribution of roommate matching form; coordination of room assignments and roommate matching; review of accommodations requests Basic Needs: knowledge, procurement, and publication of resources; establishment and maintenance of local and campus partnerships; development and implementation of needs assessments; management and distribution of resources and services Communications: serve on UCDC Communications Committee, develop email campaigns and resident updates, manage Student Services webpage, and manage Student Services submissions to and assist with the creation of weekly UCDC newsletter Diversity Equity and Inclusion: oversight of transition programming, coordination of affinity group support and resources, provision of resources, bias response protocol development Emergency Response: develop and implement emergency response protocols, identify and provide training resources to students and staff Environmental Health & Safety: knowledge and implementation of information and resources, coordination of EHS checks and follow-up, procurement of resources and/or service vendors, administration of public health practices and procedures (such as COVID maintenance testing) Orientation and Welcome Week: coordination and publication of programming, development of program enhancements, coordination of staff efforts Program & Event Management: serve on UCDC Events Committee, coordinate scheduling of CSD community programs, create and distribute programming calendar Student Guest Management: review and implementation of student guest policy and procedure; maintenance of approved guest list; communication with students and security regarding guest procedures, exceptions, and changes
Departmental & UCDC Administration: Full participation in mandated training and certification sessions and programs Process UCDC and Student Services paperwork and electronic requests related to ID distribution, key distribution/replacement, apartment inventories, cash handling, and other administrative and programmatic duties (including private and confidential information) Participate in UCDC committees and assist with UCDC programs, initiatives, and events May provide recommendations and suggestions for changes and/or development of new activities and services. Other duties as assigned by Director of Student Services
Minimum one full academic year experience working as a live-in staff in a residential setting in higher education (includes paraprofessional and undergraduate experience)
Basic knowledge and understanding of residential life operations and community building programming
Basic knowledge and use of advising and counseling techniques (such as active listening, paraphrasing, reflecting, etc.), facilitation, interpersonal skills, and problem-solving skills
Knowledge and understanding of the needs of a diverse student population
Verbal communication, written communication, organization, and management of administrative tasks using various computer application programs
At least one (1) academic year working in a live-in staff position in Residence Life (student or professional)
Experience responding to, reporting, and documenting conduct and personal safety issues in a collegiate residential setting
Familiarity with University of California student life and residential life experiences
Understanding of student services offered by the University of California on campuses
Familiarity with Washington DC and its local social and professional culture
Knowledge of common University-specific computer application programs
?Bachelor's degree in related areas preferred.
Bachelor's degree required.
SALARY AND BENEFITS
Salary: Salary commensurate with experience.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
****THIS POSITION IS LOCATED IN WASHINGTON, DC****
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job isMay 3, 2021. The position will be open until filled.
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: firstname.lastname@example.org.
About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.