Northwest Technical College(NTC) invites applicants to join our team as an Admissions Representative. To accomplish our mission of “preparing students for rewarding careers”, we prioritize creating a culture in which diversity is embraced and all people are safe, welcome, and validated. NTC has prepared students for fulfilling careers in high-demand fields for more than 50 years. The college’s accessible, affordable, hands-on programs also help the region’s employers meet their ever-growing need for a highly skilled workforce. NTC serves more than 1,000 students with an excellent education, an open-enrollment policy and affordable tuition. Students may pursue nearly 40 degree, diploma and certificate programs in six distinct career paths. Classes are offered on campus, online, or as a combination of both. NTC is a member of the Minnesota State system of colleges and universities.
The Admissions Representative is responsible for the recruitment and retention of new and current students to NTC. They are also responsible for activities and tasks that result in moving students through the enrollment funnel to registration. The enrollment funnel includes the following critical processes: Prospect Generation, Inquiry Management, Application Development and Admission to Enrollment.The primary objective is to meet or exceed established enrollment goals. The Admissions Representative will also serve students in the One Stop Service Center and act as the Liaison for certain academic programs. Candidates must possess a valid driver’s license and be able to pass a driving history background check.
Responsibilities of Admissions Representatives include:
Territory/Program Management (80% of time)
Prospect Generation – College representation and recruiting at high schools, college fairs and business/community events. Prepare and arrange schedule of visits, recruitment efforts (i.e. communication flows, inbound & outbound marketing) according to NTC’s Recruitment Plan. Maintain communications and assist with post-secondary application and financial aid processes. Identify target recruitment opportunities based on data trends/analysis. Facilitate group presentation, small group discussions, workshops and one-to-one interaction to generate interest in NTC programs. Prepare and deliver presentations at information nights, Campus Preview Days, college days/nights new student events, campus tours and other special events.
Inquiry Management – Meet with students, parents/families and transfer students visiting campus and follow up in a timely manner and input all information into CRM. Accurately communicate admissions requirements academic program information and student activities/life opportunities. Prepare, communicate and distribute timely, effectively and professional recruitment messages to interested students, parents, schools, college business and community groups utilizing channels that use. Assist with identification/tracking of target populations through the CRM. Respond to communications from prospective students and connect with campus resources as seamlessly as possible. Probe to insure/verify that all important issues/questions have been addressed.
Application Development – Assist with initial or pre-advising for incoming students and review and evaluate application information, transcripts and placement testing results. Consult with processing team and counselors as needed. Accurate use of the CRM, ISRS (Student Record System), ImageNow (document imaging) is required.
Applications to Enrollment (Yield) – Work with incomplete applicants to ensure they submit required documentation for acceptance to the college. 100% follow up is required of admitted student within programs assigned. Facilitate the process of admit to confirmed status. Follow up with required confirmed documents, confirmation letter, housing information/deposit, and academic and advising registration. Monitors the melt activity of confirmed students. Establishes a proactive communication flow/process to engage students between confirmation to the first week of class. Follows up on “no-shows” for Academic Advisement & Registration on targeted populations. Monitors the admitted/registered/dropped and cancelled list. Utilizes CRM (Hobson’s Connect), social media and the NTC website to recruit students. Performs initial advising for all new student in assigned programs.
Recruiting and Yield Event Planning and Participation-Campus Community – Coordinate/support on and off campus special events: Campus Preview Days, Academic Open House, Academic Advising and Registration, Saturday and evening events, tele-counseling and texting campaigns, and other special events. Coordinate travel, as needed, to make individual high school visits as well as to attend recruitment fairs (MEF, National College Fair, etc.). Be the point of contact for the Admissions Office within a variety of campus committees. Participate in regular staff meetings with the Office of Admissions. Participate in work group discussions for mapping business processes and measuring improvement. Actively develop partnerships and participate in work groups. Participate in decision making process for process improvement. Contribute to annual Admissions planning: enrollment reviews/analysis, effectiveness. Contribute to development of cutting edge strategies to recruit students to college. Study enrollment data/trends in assigned territory. Evaluate territory visitation sites/areas.
One Stop Student Services Representative (20% of time)
Serve prospective and current students as a one-stop student services representative with knowledge in records, registration, financial aid, admission, and other student service areas; additional support, as needed, to schedule and proctor exams, participate in campus events and outreach programs, and be a liaison for students seeking assistance form the One Stop Student Services Center.
Minimum qualifications for this position include:
Bachelor’s Degree with 1 year of experience in student services, teaching or related areas.
Knowledge of advising concepts/techniques.
Experience and skill with database management.
Must possess valid Driver’s License.
Preferred qualifications include:
Knowledge of and experience with technical or vocational education systems.
Experience in student services.
Knowledge and experience with the admissions recruitment funnel and Customer Relationship Management (CRM) usage.
Experience using social media and designing social media postings.
Experience utilizing and updating websites.
Excellent administrative, communication, and public relations skills.
Knowledge and interest in working with diverse cultures and populations.
To facilitate proper crediting, please ensure that your application and/or resume clearly demonstrate fulfillment of these minimum and preferred qualifications.
Northwest Technical College is the fastest growing two-year college in the Minnesota State Colleges and Universities (MnSCU). For more than 40 years, our open enrollment policy, affordable tuition and high quality education has attracted a diverse group of learners. There are more than 1,600 learners currently enrolled at NTC in business, health, human and protective services, environmental and industrial technology career programs. NTC offers associate degrees, diplomas, and certificate programs that meet the evolving needs of regional and global employers. Northwest Technical College provides an inspiring and challenging learning environment with personalized services and access to industry-current technology. Classes are offered on the Bemidji campus, online, or as a combination of both. Northwest Technical College and Bemidji State University's alignment partnership offers NTC learners BSU services, including: Resident housing, health care, Gillett Recreation and Fitness Center, and a BSU activity card that allows learners access to sporting events and campus activities.