OHSU Dermatology is located in the Center for Health and Healing on the South Waterfront in Portland, Oregon. The Department of Dermatology is dedicated to providing our patients the best and most innovative dermatologic care for the broad range of skin, hair, nail, and mucous membrane disorders. The department recognized the need for balance in applying core values to everything we do. We value the balance of: individual autonomy with the wisdom of the group, mastery of current knowledge with continuous exploration and improvement, optimism with pragmatism, fun with accountability, integrity with tactful honesty, and quality and excellence with efficiency. Oregon Health & Science University is dedicated to improving the health and quality of life for all Oregonians through excellence, innovation, and leadership in health care, education, and research.
The PAS Resource Specialist collaborates with the Managed Care and PAS Specialist teams in the areas of prior authorizations, financial screening, patient eligibility for services, and complex patient referrals. The PAS Resource Specialist serves as the initial point of contact for referring practices and their staff to send patients to Dermatology. Through high-level triage, facilitation and problem solving, this position ensures that patient referrals and prior authorizations are complete to ensure scheduling efficiencies. This position will identify challenges and barriers of access for the patient and coordinate with the referring providers to ensure patients are seen in a timely manner.
This position supports the Department of Dermatology by providing exceptional customer service through prompt and professional communication skills, exceptional phone service, and excellent problem solving skills.
Schedules patients primarily through phone contact, gathers and records required information about patients; confirms health insurance coverage and individuals obligations, obtains necessary authorizations for care, schedules physician office and ancillary appointments.
The employee in this position promotes OHSU's mission statement by delivering high quality, cost effective, family-oriented service. This position helps to create a collaborative environment by integrating education, research, and clinical leadership.
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations
Thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU
Basic computer skills including word processing
Experience with Windows applications and online scheduling
Excellent verbal and written communications skills
Strong customer service orientation
Demonstrated effectiveness in confrontational customer interactions
Demonstrable record of reliable attendance, punctuality, and successful performance with past and present employers
High School Diploma or GED
Working knowledge of medical terminology
Proficient in university network computer applications using Windows, Epic, and Microsoft Office
Ability to manage competing priorities, meet deadlines and urgent patient and system needs, and to work independently
Willingness to serve as a positive and professional role model
Basic computer keyboarding skills including typing of 30-45 wpm
Strong relationship building skills with patients, health plans, providers, staff, management and co-workers
Apply here online.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or firstname.lastname@example.org.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm