The College of Science and Engineering Information Technology (CSE-IT) office is seeking to hire a technical support professional to maintain the service desk, which is the first point of contact for technology problems. The successful candidate needs to have a comprehensive knowledge of how to install operating systems and applications, fix common problems such as printing problems, hard drive failures, network (including wireless) problems, etc.
Provide resolution to user incidents as a tier 1 resource (30%)
Installation and configuration of operating system and application software on a variety of platforms (20%)
Perform inventory control (10%)
Desktop computer troubleshooting using advanced diagnostics (10%)
Identification and installation of failed computer components (10%)
Technical coordination with vendor support to resolve non-routine issues (5%)
Arrangement of warranty repairs or replacements (5%)
Resolve customer account issues (5%)
Perform routine printer maintenance (5%)
One or more years of any combination of relevant post high school computer technical education, training and/or experience.
Previous experience working at an IT Service Desk or related
Knowledge of desktop computing hardware and peripherals, common operating systems and applications.
Skill to problem solve and diagnose technical problems.
Experience working with customers and providing good customer service.
A BA/BS degree in a field related to the position; or a combination of related education and work experience in the areas of business or systems process analysis to equal four years.
Experience working with Linux, Windows, and Mac operating systems.
Demonstrated ability to effectively communicate orally and in writing to a wide range of users and co-workers.
Successful experience communicating with and serving the technical needs of high profile users like deans, department chairs, distinguished faculty, and/or business executives.
Self-starter with ability to work independently in a professional, customer service environment.
Internal Number: 340280
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.