Rutgers, The State University of New Jersey, is seeking a ITSM Business Analyst/System Administrator for the the Office of Information Technology (OIT)- Enterprise Service Delivery. The position is responsible for consulting with university-wide organizations to identify and clarify business needs. This position determines viable solutions for the implementation and on-going operations associated with the Rutgers Service Management Office and the Rutgers University ITSM platform.
Among the key duties of this position are the following:
Researches and analyzes business functions and system requirements for process workflow design and technical design documentation.
Acts as a liaison between the university business units, Rutgers IT units, and the Office of Information Technology (OIT).
Translates institution and technical strategies into workable IT service management projects and initiatives.
Applies proven communication, analytical, and problem-solving skills to help maximize OIT's investment in the Rutgers University ITSM platform.
Minimum Education and Experience:
Bachelor's degree or an equivalent combination of education and/or experience.
A minimum of three (3) years fo relevant experience.
Required Knowledge, Skills, and Abilities:
Significant business analysis or systems analysis experience working in both the business and IT environment
Significant professional experience as a business analyst for an enterprise ITSM platform
Experience defining business problems, creating business strategies, or identifying business opportunities
Proven experience with business and technical requirements analysis, business process modeling/mapping, and development methodology
Knowledge of and experience with ITSM principles and concepts
Experience conducting facilitated workshops for requirements analysis
Experience creating workflows using formal notation such as Business Process Modeling Notation (BPMN)
Excellent written communication skills. Polished verbal communication skills
Familiar with overall IT concepts, practices, and procedures
Excellent analytical and creative problem-solving skills
Ability to communicate and translate requirements between technical and business teams
Proficient in analyzing complex workflow processes and procedures
Willingness to observe and analyze patterns, trends, and correlations in Higher Education, technology, and business practices, and (re)train as necessary to remain current in modern IT service management and business analysis best practices, frameworks, standards, and methodologies
Experience in a Higher Education technology environment
Experience with IT Change Management
IIBA-certified Business Analyst certification
ITIL Foundation Certification
Experience as a business analyst or systems analyst supporting the implementation and on-going administrative support for ServiceNow ITSM
Familiarity with Navvia Business Process Modeling software
Knowledge of project management and business analysis methodology and software
Posting Number: 21ST0931
Location: Cook (RU-New Brunswick)
Internal Number: 130573
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.