JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of the Archibus Analyst II, this position implements, coordinates, trains, and provides front-end user support for Facilities Archibus Building Operations Console and Archibus Key Module system applications to be used campus wide as part of the Educational Technology within the Physical Plant/Facilities department.
DUTIES AND RESPONSIBILITIES:
Develops strategic and annual operating plans for system growth and upgrades of the supported applications, in conjunction with the Archibus Administrator.
Plans the appropriate use of supported applications, and delivers and evaluates training sessions for faculty, staff, and students on the full suite of functionality within the supported applications.
Assists with the creation and deployment of learning resources for faculty, staff, and students (websites, audio/video as well as written tutorials, FAQs, etc.).
Trains key individuals (requestors and business managers) from colleges across UTHSC to develop appropriate use of software.
Works with groups within the Physical Plant/Facilities department to ensure functionality of the supported applications through evaluating any front-end user problems.
Performs normal support functions for the supported applications, including login, user interface, and troubleshooting.
Participates in the review, evaluation, and selection of educational technology programs and applications typically used by two or more colleges.
Serves as an integral backup to the Archibus Systems Administrator for primary support with the system.
Ensures appropriate communication for server and application updates/upgrades, as well as integration of the supported applications with the campus's single sign-on system and other university systems.
Promotes the integration and smooth functioning of educational technology into the department.
Performs other related duties as assigned.
Internal Number: 211667
The mission of the University of Tennessee Health Science Center is to bring the benefits of the health sciences to the achievement and maintenance of human health, with a focus on the citizens of Tennessee and the region, by pursuing an integrated program of education, research, clinical care, and public service.