Align yourself with an organization that has a reputation for excellence!
Cedars Sinai received the National Research Corporation's Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company's Workplace of the Year, 3 times. We are committed to hire team members who are dedicated to improving patients' lives. Discover why U.S. News & World Report has named us one of America's Best Hospitals.
The Capacity Command Center is seeking for a highly motivated Patient Placement Representative to provide support with the coordination of patient placement assignments. We invite you to consider this exciting opportunity and provide us with an opportunity to learn more about you and your skills!
What will you be doing in this role?
This role facilitates patient placement at Cedars Sinai Medical Center by being proficient in various clinical information systems (e.g., CS-Link, including the ASAP components, Surgery Information System), having a basic understanding of medical terminology, and a complete understanding of the patient aggregation models. The incumbent must enforce to the Medical Center policies and procedures regarding patient privacy and confidentiality, utilize appropriate communication skills to receive and convey information with sensitivity and attention to special populations, including patients with diverse cultural background, age, developmental issues and physical disability.
Primary Duties and Responsibilities:
Coordinates patient placement assignments and re-assignments throughout all hospital units.
Partners with nurse managers, charge nurses, patient flow coordinators, and nursing supervisors to place patients, resolve bed shortage conflicts and convey the status of available beds.
Documents and reviews patient admission statuses within the electronic patient record system to ensure that the staffed beds match the daily action plans. Follows internal guidelines/policies to avoid the duplication of a medical record. May enter patient demographic information provided by the medical staff.
Answers routine and non-routine phone calls from physicians, nurses, patients, and other clinical departments within the organization and routes inquiries to other levels as appropriate.
Attends daily OR/PP staff meetings.
Generates and prepares basic reports from the electronic patient record system.
Executes the pre-determined patient assignment action plan for the shift. Seeks assistance as appropriate.
Required Job Qualifications:
High School Diploma/GED.
A minimum of 3 years of relevant experience in a healthcare setting.
Basic Medical Terminology knowledge.
Customer service experience.
Preferred Job Qualifications:
Patient placement experience is strongly preferred.
Excellent interpersonal skills.
Strong written and verbal communication skills for interacting with patients, payers, physicians and all other organization customers.
Demonstrated abilities to work well as a team player and independently as required.
Working knowledge of patient registration and account management systems, is a plus!
Ability to function effectively with frequent interruptions and demands on time and attention.
Ability to prioritize and be flexible as the workload constantly shifts.
Accuracy and attention to detail.
Good problem-solving and conflict-management skills.
English language proficient.
Normal office setting. Must be able to sit and be on the telephone for long periods of time. Must be able to perform assigned duties in a demanding work environment.
Working Title: Patient Placement Representative - Capacity Command Center - Full-Time - Evening Shift
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.