General Manager - Retail Dining, Dining Services - (21001220)
Tufts Dining is a self-operated food service provider managing a comprehensive collegiate food service program on the Tufts University Medford-Somerville campus delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, faculty, staff and visitors in a fiscally responsible manner. Our team operates a progressive resident dining program for approximately 3500 students as well as responsive retail services and a distinctive university catering program serving the campus community totaling 5100 undergraduates, 1950 graduate students and 2250 faculty, staff and administrators.
The Retail Service Manager(s) is responsible for the effective management of multiple retail dining units including financial accountability, personnel management, staff development, customer satisfaction, marketing and promotional initiatives and program development. Provide leadership, driving quality and efficiency in the areas of customer service, food production, menu development, product selection, quality control, sanitation, housekeeping, merchandising, marketing and promotions. The Retail Service Manager will be responsible; inventory control, product forecasting and food and supplies ordering, monitor operating procedures, supervise staff and provide hiring and training development as needed. Implement and evaluate products/service offerings. The Retail Service Manager will be responsible for compliance with department quality standards and local ordinances and university policies. Maintain excellent customer service for high volume customers. Handle cash appropriately and operate and troubleshoot the department's POS system as needed. Train others to operate the system and learn how to navigate the back of the house POS system. The Retail Service Manager will oversee proper merchandising and marketing materials within each unit. Other duties including scheduling, product evaluation, and attending meetings.
Associates degree in business, hospitality or food service management or equivalent combination of education and related work experience required with significant retail marketing experience required.
3-5 years of food service management experience with at least five years managing in high volume retail food service required.
Outstanding interpersonal and organization skills and strong verbal and written communication skills are important. The ideal candidate will possess excellent problem solving and leadership skills and demonstrate professionalism, sophistication, patience and a proven ability to manage stressful situations.
Work independently and as part of a team, effectively supervise staff and work collaboratively with peers. The ability to allocate and balance resources among multiple outlets is important.
The successful candidate will be detail-oriented with proven talent in marketing, merchandising, product selection, retail menu development and retail sales and have experience managing retail foodservice financials and budgets.
Familiar with FoodPro or other automated food production system highly desirable.
Outstanding communication skills including interpersonal communication, writing, public speaking and presenting. Successful experience in a purchasing environment.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Primary Location: United States-Massachusetts-Medford/Somerville
Organization: Hodgdon Dining
Employee Status: Regular Schedule: Full-time
Job Posting: Apr 23, 2021, 2:39:12 PM
Internal Number: 21001220
About Tufts University
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.