Lead Dining Customer Service Assistant - Campus Center, Dining Services - (21001207)
An open position exists in Tufts Dining reporting to the Retail Manager of the Campus Center for a Lead Customer Service Assistant. This is an Academic Year position performing as a shift leader who delegates, coordinates and follows up on the work of all food service employees on assigned shifts.
The Lead Customer Service Assistant will work closely with management, acting as a shift leader, delegate coordinate, and follow up on the work of all food service employees on assigned shifts. S/He will be responsible for serving customers in a variety of ways including but not limited to serving food/beverages, preparing and presenting foods for service including occasional light cooking and prep, stocking food and supplies as needed, maintaining the appearance and utility of food service stations and the dining room, cashiering, general cleaning and housekeeping, executing opening and closing procedures and all other assignments related to delivering an outstanding customer experience. S/He will engage in job specific training and coaching of front-of-house staff. S/He will personally and through others attend to the needs of high volume and internal/external customers while maintaining excellent customer service. The Lead CSA will be able to handle cash appropriately and operate the department POS system. S/He will be able to teach others to operate the system. In addition, the Lead CSA may be responsible to count cash drawers and prepare deposits according to procedure and audit safe, if applicable. S/He will follow opening and closing procedures. The Lead CSA will teach and coach service employees to work various stations within the unit. S/He will ensure all workstations and dining areas are properly cleaned and sanitized prior to closing out a shift. S/He will ensure all equipment and supplies are properly stocked at each station. The Lead CSA will be assigned to work all service stations and catering events, when applicable. S/He will execute other duties in the unit as needed in support of the operation. S/He will display strong leadership skills independently and as a team, overseeing a team of staff within the unit. S/He will promote safe work habits throughout the operation, evaluating accidents and observing work processes. S/He will be knowledgeable about ingredients and preparation methods of foods served, especially with regards to the presence of potential allergens.
1-3 years' experience as a server, sandwich maker, pizza maker, grill cook or in other dining services positions is required.
Must be able to count money, make change, and operate POS systems.
Must be able to learn and operate the labeling system.
Must speak and understand English.
Must possess excellent interpersonal skills and be able to effectively coach others.
Tufts Dining is a hospitality-oriented service provider, all employees are expected to be customer service sensitive.
This successful individual must have experience in high volume foodservice operation.
Must read, speak and understand English and have a working knowledge of basic food service math.
A team player who is willing to be held accountable for the quality of products produced by others, for meeting tight deadlines, and for contributing to the success of the operation.
Comprehensive knowledge and understanding of kitchen sanitation and food safety practices and ability to enforce safe food handling guidelines.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Primary Location: United States-Massachusetts-Medford/Somerville
Organization: Campus Center - Dining Svcs
Employee Status: Regular Schedule: Full-time
Job Posting: May 7, 2021, 3:37:41 PM
Internal Number: 21001207
About Tufts University
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.