Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Department of Student Financial Services. The position is located at Sumers Welcome Center. This position is for the Danforth Campus.
The associate director is part of the Student Financial Services (SFS) leadership team and is responsible for overseeing the service center, managing compliance, operations and awarding, and providing complex financial aid training within SFS, admissions, and undergraduate, graduate and professional schools. The associate director is also part of the admissions and aid leadership team which is responsible for creating and implementing strategic goals and plans for the unit, as well as setting policies that affect the financial aid application and administration process.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supervises and directs the areas of compliance, operations, and awarding. Each of these areas are key for administering state, federal, and institutional financial aid. The associate director is responsible for overseeing verifications, administration of Pell, summer awarding, outside awards, academic calendar compliance, review of over-awards, annual completion of the FISAP, activities related to the A-133 audit, and aid reconciliations. The associate director is also responsible for identifying routine reporting needs and regularly disseminating the data both internally and with campus partners.
Oversees the daily functions of the service center in SFS. The service center is a critical area as it is often the first point of contact for SFS and is responsible for customer service for prospective and current students and families. The service center fields incoming calls and emails, receives and directs visitors, handles payments for bills and coordinates disbursement of refund checks for students. This associate director will be responsible for tracking the daily volume of these activities and setting work priorities accordingly. The associate director is also responsible for regular training in order to ensure consistent messaging and excellent customer service.
Develops and deploys a comprehensive training program for SFS, University College and graduate and professional school financial aid offices. The administration of Title IV aid is driven by strict rules developed by the Department of Education. To ensure compliance with these regulations, regular updates to guidance as well as effective training are critical.
Works closely with the Associate Director of Student and Family Engagement in SFS who oversees the counseling efforts for new and current undergraduate students. This collaboration will ensure that the service center activities are supporting the efforts of the counseling team. Effective communication with the service center and counseling team is critical to keep messages and priorities in sync.
Works with the admissions and aid leadership team to set admissions policies. The associate director must have a thorough understanding of the financial aid industry and how policies might affect prospective students and processes in financial aid.
Participates in strategic planning process for the admissions and aid team and takes the lead in goal setting for the functional areas.
Performs other duties as assigned.
At least five years of financial aid experience, including formal responsibility for compliance.
Exceptional communication skills, knowledge of higher education and issues related to admissions and aid.
Strong analytical and leadership skills.
Ability to manage and prioritize multiple tasks.
Well-developed service orientation.
A high degree of professionalism.
Experience with PowerFAIDS.
Demonstrated expertise among two or more functional areas.
Ability to identify and implement business process improvements.
Experience developing and providing training activities.
Ability to treat information with confidentiality.
Excellent customer service skills.
Ability to manage a diverse group of people and a complex organization.
Understanding of systems and processes needed to manage the area.
Effective oral communications skills.
Ability to present ideas in a clear and concise manner.
Ability to listen effectively.
Excellent written communication skills.
Ability to tailor writing styles according to varying forms of communication.
Flexibility and ability to manage rapidly changing priorities.
Working knowledge of Word and Excel.
Excellent project management experience.
Ability to understand business processes and focus on efficiencies.
Exercise common sense regarding priorities and critical nature of certain jobs.
Applicant Special Instructions:
WORKING CONDITIONS / EQUIPMENT:
Position is located in an office environment using typical office equipment. As conditions merit, this position may be required to work remotely. Work is spent working at a computer terminal, in meetings or training staff. Travel to on- and off-campus locations as required.
The hiring range for this position is $60,801 - $79,092 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.