CVMIT and its Teams provide local dedicated support to the different units within the College. This position provides consultation, desktop support, and classroom support in a fast paced, high energy environment. Provide front-line support operations for the College of Veterinary Medicine. The CVMIT Workstation, Mobility and Classroom Support Team is responsible for independent analysis and diagnostic support of College stakeholders. Acts as an active member of the CVMIT Team to improve processes, and triage incoming customer requests. This may include working with stakeholders to configure, and distribute assets to meet business objectives; designing solutions to support business priorities and objectives; Independently works with customers to analyze problems or needs of limited to moderate complexity, and develops solutions drawing on a high level of expertise in position's assigned technical area to solve problems requiring novel uses of existing technology. Coordinates or leads small cross-function projects (such as 2-3 team members) on an occasional basis.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired in the first two or three years of a college, technical, vocational program such as an associates degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; 1-3 years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelors Degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience; valid drivers license.
Experience working with vendors; experience managing workstations in a complex environment (both Windows and MacOS); knowledge of DNS, DHCP, and LDAP Directory Services. Exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups; ability to isolate, analyze, describe, and resolve complex issues; strong reasoning and problem-solving skills; experience with service desk software; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; curiosity in new & emerging technologies, with a desire to implement for the betterment of campus and stakeholder experiences.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Cover Letter and Resume
Provide 3 references knowledgeable of your work.
Bidding eligibility ends on 4/13/2021, at 11:55 PM
Spartans work every day to advance the common good in uncommon ways.Together, we tackle some of the world?s toughest problems to find solutions that make life better?from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.We're good at it, and we've been at it for more than 150 years.The nation?s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.Today, MSU is one of the top research universities in the world?on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we?re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.