Reporting to the Assistant Director of Student Support, the Student Support Coordinator will manage the day-to-day responsibilities of the department’s student support front desk, serve as a public face for the office, and is one of the first individuals with whom students interact in the office. The Student Support Coordinator is well-connected to all initiatives and programs coordinated by the Students First Office and collaborates with staff from both the Academic Advising Team and the Academic Recovery Team. Although the Student Support Coordinator will not have an assigned student caseload, this position will interact daily with students, faculty, and staff across campus to support and connect students to resources. They should be prepared to provide guidance and make referrals to various offices on campus when necessary.
More detailed information is listed under “Key Responsibilities” below.
• Master’s Degree in human resources, customer experience, higher education administration, college student personnel, or related field from an accredited four-year college or university; OR Bachelor’s degree from an accredited four-year institution and a minimum of 2 years of experience contributing to student success initiatives in a higher education setting • Experience working within the field of academic advising or in developing and implementing services/initiatives to support college student transition, success, and retention • Demonstrates experience in delivering high-quality customer service • Excellent verbal and written communication skills
• Experience utilizing various technology platforms to support student success, including Learning Management Systems (ie. Canvas), Early Alert technology (ie. Starfish), and Student Information Systems (ie. Banner) • Familiarity with other technical applications such as Microsoft Office Suite, Adobe Acrobat, Box, Canva, and Google Applications • Professional experience using social media applications (Facebook, Instagram, and Twitter) to promote events and information • Experience working with faculty, staff, and students in a fast-paced, professional environment • Experience collaborating with faculty, staff, and students from a variety of academic disciplines and administrative units • Strong organization skills, ability to handle multiple tasks, establish work priorities, respond to unanticipated student or faculty needs, and work well as part of a team • Experience with independent decision-making aimed at conflict de-escalation • Working knowledge of higher education legal practices, particularly related to FERPA
Internal Number: 000190
About UNC Greensboro
UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter and Instagram.