The Manager of Vended Application Services Team under the Office of Information Technology is a member of the OIT Extended Leadership Team. S/He will be responsible for ensuring OIT provides valued and effective services to our UT Dallas community. This forward-looking position will play a pivotal part in the Office of Information Technology Strategic Initiatives.
The Manger leads a team of Engineers and analysts responsible for the implementation, maintenance, and support of vended applications and solutions used at the University. The Manager is also responsible for customer relationship management, vendor relationship management, user group/community engagement, building and maintaining strong partnerships across the institution. In addition, the manager ensures alignment of the team's work with OIT change management, IT governance, information security standards and procedures. Provide hands-on assistance in the implementation of systems and troubleshooting; ensure user needs are met by acting as a user liaison; implement and utilize reporting systems, policies, and procedures. Excellent project management, written and oral communications skills desired. Ability to work collaboratively.
Bachelor’s degree in computer science, business information systems or related field. Five to seven years or more of progressively responsible experience in the area of specialization; OR the equivalent combination of education and relevant experience. Two years supervisory experience overseeing information resources professionals.
Preferred Education and Experience:
Master's Degree in Computer Science, Information Technology, Business Information Systems or related field
5 years or more of progressively responsible experience in Application Administration, Systems Administration, and Management
Experience using Jira, Confluence, AWS/Azure DevOps or similar tool for Application Lifecycle Management (ALM)
Experience working with Databases (SQL Server, Oracle, MySQL, etc)
Experience with Application installation, maintenance, support, Integration
Experience with Virtualization technologies, Infrastructure as a code/Service, Platform as a Service and Software as a Service, Cloud delivery models and the current competitive landscape
Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff, can clearly articulate services to peers
Experience managing workloads in private and public cloud.
Proven team lead experience. Application support, integration, and management.
Advanced understanding of Cloud Concepts
Thorough understanding of agile and lean methodologies, values, and procedures.
Experience with security analysis, scripting and system automation
Experience with Disaster Recovery and High Available Architecture
Experience with monitoring and reporting systems
Understanding of Cloud service deployments
Industry certifications such as Security+, AWS Certified Solutions Architect – Associate, CISSP
Understanding of Systems vulnerabilities and patching
Advanced troubleshooting methodology and awareness of industry standards
Strong technical and problem-solving skills, excellent communication skills.
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its programs and activities, including in admission and enrollment. For inquiries regarding non-discrimination policies, contact the Director of Institutional Equity at InstitutionalEquity@utdallas.edu or the Title IX Coordinator at TitleIXCoordinator@utdallas.edu, or call 972-883-5331.
Internal Number: 15577
About The University of Texas at Dallas
The University of Texas at Dallas is an innovative institution in the heart of North Texas on the path to achieving Tier One national research university status.UT Dallas has grown since its founding in 1969 to include 132 degree programs, with cutting-edge curricula serving a variety of undergraduate and graduate student interests.The University continues its original commitment to providing some of the state's most-lauded science and engineering programs and has also gained prominence for a breadth of educational paths, from criminology to biomedical engineering to arts and technology.The wealth of learning resources available to UT Dallas students is the result of a concentrated effort to attract the top minds on both ends of the classroom relationship. Joining the faculty's Nobel laureate and four National Academies members since 2005 are more than 200 tenure and tenure-track professors hailing from the world's best colleges, including Harvard, MIT, Cambridge and Columbia University. In addition, UT Dallas is home to more than 50 centers, labs and institutes that facilitate research and opportunities for hands-on learning. Students, meanwhile, arrive at UT Dallas well-prepared ...to succeed in higher education: In 2011, nearly 39 percent of freshmen ranked in the top 10 percent of their high school class, and 75 percent ranked in the top 25 percent.With an eye on building a future as bright as its beginnings, UT Dallas will continue its push to attain Tier One research university status and produce graduates who are well-equipped to succeed professionally.