Ohio Wesleyan University (www.owu.edu) is a selective, private, undergraduate liberal arts, residential institution founded in 1842 and is located just 20 miles north of Columbus. Ohio Wesleyan University’s Office of Student Accounts is currently seeking a part-time Student Accounts Assistant. The position is 10-20 hours per week with some flexibility during the academic year (August-May), and is a part time, 9- month, hourly position without benefits, reporting directly to the Director of Student Accounts.
This part-time position is responsible for assisting in customer service operations related to student accounts and friendly and efficient operation of the Student Accounts office.
Position duties and responsibilities include:
Represent the university with a professional demeanor and customer service orientation.
Assist with entry of additional tuition charges and miscellaneous fees in the student accounts system.
Assist with 1098-T form information processing and handling.
Research student information necessary to answer questions posed by students and families regarding student account balances, payments, payment plans, and deadlines.
Assist with collection efforts of students' accounts, Perkins loans, and University loans and other financing options.
Assist with student refund processing in a timely manner.
Track students who utilize non-traditional payment options such as College Illinois, 529 plans, ROTC scholarships, VA funds, etc.
Assist the Manager of Student Accounts with various account reconciliation tasks.
Assist in required data entry as needed to maintain accurate records.
Maintain a secure environment for all confidential information regarding any financial and student matters.
Assist in the maintenance of an appropriate accounts receivable records system.
Process checks, cash deposits, wire transfers, and ACH payments, and monitor payments made through third-party servicer.
Understand the functionality of an online third-party payment system and provide help to students and families as needed.
Provide general outreach efforts via email, mail, phone, and/or text for all incoming, current and former students, if collection efforts are deemed necessary. Assist in completion of annual financial audits, internally and externally, if needed.
Perform other related duties as assigned.
A high school diploma or GED equivalent.
Two years’ work experience in accounts receivable or student accounts.
Demonstrated ability to learn and adapt to various computer programs.
Ability to manipulate data in Excel, analyze data, present findings, and act on conclusions.
Ability to protect and maintain the confidentiality of information.
Ability to plan work and complete tasks within prescribed deadlines.
Effective written communication skills
Successful experience working with persons from diverse backgrounds;
Previous experience working with a student information system, such as PowerCampus, Colleague/Banner, etc.;
Ability to exercise sound judgment in unusual or new situations and to ask for help when appropriate;
Ability to accept a variety of assignments without losing focus;
Able to complete tasks with frequent interruptions from walk-ins;
Ability to download reports from a system into Excel;
Ability to successfully interact professionally and tactfully with multiple constituents;
Effective interpersonal skills;
Effective oral communication skills;
Willingness to engage with OWU’s mission and aims.
Willingness to actively demonstrate support for diversity, equity, and inclusiveness and participate in fostering a respectful, positive work environment that welcomes all persons.
Ohio Wesleyan University, continually strives to foster a diverse, inclusive, and antiracist campus community, which celebrates the value of all persons regardless of race, ethnicity, gender, color, gender identity and/or expression, sexual orientation, family configuration, disability, socioeconomic status, religion, national origin, age or military status. Applications by underrepresented groups are encouraged as OWU is an equal opportunity institution and has a strong commitment to supporting diversity, equity, inclusion, and antiracism.
About Ohio Wesleyan University
OHIO WESLEYAN UNIVERSITY (www.owu.edu) is a private liberal arts college located 20 miles north of Columbus in Delaware, Ohio. OWU is committed to providing equal opportunities in employment and welcomes applications from all. OWU celebrates diversity and does not discriminate against individuals on the basis of race, religion, color, culture, national origin, sex and/or sexual orientation, gender, gender identity and/or expression, age, marital status, veteran status, disability status, economic barriers, or any other legally protected factor. OWU is an equal opportunity institution and has a strong commitment to supporting diversity, equity, and inclusion. Qualified individuals will not be disadvantaged based on being unemployed.