The Front of House Supervisor will be responsible for the care and safety of Tanglewood patrons, provide leadership for volunteer ushers, exhibit superior customer service skills, anticipate patron's needs and show professionalism in all aspects of our relations with patrons. This position is a critical front line role, to ensure a memorable patron experience for our guests while at Tanglewood.
Provide customer service of the highest quality to all patrons of Tanglewood.
Greet and interact with patrons in a cheerful and helpful manner.
Maintain the highest knowledge of safety and emergency / evacuation procedures and be able to assist with those procedures in a quick, calm, and efficient manner.
Implement policies of Tanglewood in a courteous, respectful fashion.
Support the work of the Front of House Manager and Associate Front of House Manager.
Advise and provide leadership to volunteer ushers in the Shed and on the Lawn. Fill in usher duties as needed.
A knowledge of classical music is not required. The details of each program will be described before each concert to the Supervisors by a Manager, so that they can be told to patrons if asked.
Assist patrons with information and questions regarding the grounds and amenities of Tanglewood.
Work and assist a variety of Tanglewood staff including wheelchair attendants and lawn chair rental attendants.
Interact with staff at all levels including Guides, Gate attendants, Sheriffs, medical personnel, and Visitor Center.
Assist in preparing the hall and lawn for seating before the gates open.
Respond to patron complaints in a courteous and thoughtful manner.
Maintain knowledge of policies including, but not limited to Disability/Access Guide, Service Animals, and children 5 and under, and food inside the concert halls.
Work with Front of House team during weather emergencies to guide patrons in a safe manner
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Boston Symphony Orchestra is committed to building a culturally diverse staff and encourages applications from female and minority candidates.”
Excellent customer service skills and the ability to work under stressful, time-sensitive situations within a diverse group of people. Strong Interpersonal skills. Ability to remain calm and courteous under pressure. Good supervisory skills. Ability to stand for long periods, walk good distances and lift up to 30 lbs. Demonstrably strong communication, leadership, problem-solving and independent decision making. Organizational skills and ability to oversee multiple tasks simultaneously. This position involves flexible hours, late nights and weekends.
Internal Number: 1341
About Boston Symphony Orchestra - Tanglewood
Now in its 139th season, the Boston Symphony Orchestra gave its inaugural concert on October 22, 1881, and has continued to uphold the vision of its founder, the businessman, philanthropist, Civil War veteran, and amateur musician Henry Lee Higginson, for well over a century. The Boston Symphony Orchestra has performed throughout the United States, as well as in Europe, Japan, Hong Kong, South America, and China; in addition, it reaches audiences numbering in the millions through its performances on radio, television, and recordings. It plays an active role in commissioning new works from today's most important composers; its summer season at Tanglewood is regarded as one of the world's most important music festivals; it helps develop the audience of the future through BSO Youth Concerts and through a variety of outreach programs involving the entire Boston community; and, during the Tanglewood season, it sponsors the Tanglewood Music Center, one of the world's most important training grounds for young composers, conductors, instrumentalists, and vocalists. Today the Boston Symphony Orchestra, Inc., presents more than 250 concerts annually. It is an ensemble that has richly fulfilled Henry Lee Higginson's vision of a great and permanent orchestra in Boston.