Advise and assist students, potential students and families with financial aid and student account inquiries; process financial aid applications, including budgeting, packaging of awards, revising awards, verification and resolving conflicting information; provide customer service through walk-in, telephone, e-mail and written communication inquiries.
Bachelor’s Degree preferably in Business or related field, or an equivalent combination of education and/or experience.
Minimum one year experience in financial aid advising and processing in a university or college setting is required.
Strong working knowledge of current financial aid programs.
Strong technical skills especially in software related to student databases.
Effective customer service skills.
Excellent organizational, time management and analytical skills.
Excellent oral and written communication skills.
Ability to communicate effectively with a diverse population of students, parents and staff.
Internal Number: 20725
About Oakland University
As a state-supported institution of higher education, Oakland University has a three-fold mission. It offers instructional programs of high quality that lead to degrees at the baccalaureate, master?s and doctoral levels, as well as programs in continuing education; it advances knowledge and promotes the arts through research, scholarship, and creative activity; and it renders significant public service. In all its activities, the university strives to exemplify educational leadership in a diverse and inclusive environment.