The University of Tennessee, Knoxville (UTK) invites applications and nominations for the Bursar position. UTK is seeking candidates who have the ability to contribute in meaningful ways to the diversity and inclusion goals of the university.
Leadership and Strategic Planning
Responsible for building strategic working relationships with university leaders, key stakeholders, software partners, and external peers.
Communicate regularly with university offices to make the fee assessment, billing, and collections processes operate seamlessly for students and to enhance the student experience.
Identify, recommend, and lead initiatives in support of technological and operational enhancements which are designed to improve the student experience, processing systems, and data integrity.
Model, establish, and maintain the highest standards for customer service, accuracy, integrity, security, and compliance while serving students, parents, alumni, and other university stakeholders in efficient, effective and engaging ways.
Establish an ethical and collegial work environment, promoting a collaborative, accountable, and inclusive team.
Develop and implement short and long-term strategies that meet the goals of the department and division in alignment with the university's priorities and mission.
Bursar Office Management
Oversee all facets of the daily operations of the Bursar's Office. Monitor team's core functional efforts, proactively addressing work flow, work distribution and/or staff performance. Support professional development for the department as a whole, as well as, individual team members.
Ensure the timely and accurate assessment and collection of all university tuition, fees, room and board, and other approved departmental charges.
Ensure the timely and accurate application and disbursement of financial aid and student refunds.
Oversee the Student Loan area which includes Perkins and UT student loan awards, repayments, and reconciliations.
Oversee the Central Cashier functions which includes the posting and reconciliation of funds for all of the campuses and institutes for the university system.
Responsible for the management of all facets of Banner Accounts Receivable and TouchNet software including implementing and testing software upgrades, ensuring programming and rules have been correctly established, and coordinating processes and programs to create efficient interfaces between Banner modules and the university's financial and HR ERP (SAP).
Serve as the primary office contact for federal, state and internal auditors.
Administer and measure compliance with federal and state regulations and university policies and procedures related to all Bursar functions.
Ensure accurate and timely reporting related to non-resident aliens, 1098-T, and student loans, as well as, any other federal, state, and university required reports related to the Bursar functions.
Communicate information, requirements, deadlines and procedures to students, parents, faculty and staff.
Provide financial counseling for parents and students regarding payment options and payment plans with authority to negotiate special arrangements. Resolve problems and questions with students or parents regarding student finances in escalated or special situations.
Responsible for the creation and maintenance of a campus training plan and materials on Banner, TouchNet, and Argos.
Internal Number: 214147
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.