The PAS Specialist greets patients, gathers and records information using the Electronic Medical Report (EMR) system; provides specific customer services which includes verifying health insurance coverage, scheduling physician office and ancillary appointments, and assisting patients in an office or practice setting.
CUSTOMER SERVICE: Consistently provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry and the OHSU Service Excellence Standards. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow-through.
APPOINTMENTS: Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates and maintains medical records as needed. Handles correspondence, obtains hospital records and x-rays; schedules scans and hospital admits; handles correspondence requests; send appointment reminders or calls patients. Arranges stretchers, wheelchairs and interpreters when necessary, and accommodate other special needs whenever possible. Mails information packets.
CHECK-IN: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Enters all information accurately into OHSU databases or into the medical record when necessary. Greets patients and checks them in prior to being seen by clinical staff. This includes but is not limited to careful review of patient demographic information. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and complete. Identifies and collects co-payments; provides receipts and completes necessary accounting procedures. Explains and satisfies any necessary patient signature requirements (including non-covered service forms). Notifies clinical staff when patients arrive, monitors the length of the patients wait and intervenes as necessary. Distributes medication lists to patients and prepares other duties associated to clinic as needed.
CHECK-OUT: Is responsible for all processes involved in checking patients out after being seen by a clinical provider. This includes, but may not be limited to scheduling return appointments, scheduling ancillary services as requested by the provider. Notifies appropriate staff to obtain authorization when necessary. Directs patients to appropriate providers for other health care issues as ordered. Completes and routes direct referrals to other clinical services. Responsible for accurate data entry. Directs patient questions regarding billing and insurance payments to appropriate staff.
MESSAGES: Takes accurate messages from patients and/or healthcare team including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers, advice nurses or their designees.
ENVIRONMENT: Maintains a clean, safe and orderly environment for the patients, family and clinic personnel. Includes but is not limited to: maintaining supplies, equipment and forms, notifying appropriate personnel when cleaning and repair of equipment is needed following infection control policies, maintaining knowledge of life safety, patient safety, fire and electrical safety and disaster plan.
PROFESSIONAL: Carries out job responsibilities in an ethical, effective and professional manner. Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. Models ethical appropriate behavior, professional standards, compliance and personal integrity Understands and complies with the Code of Conduct, OHSU and department policies and procedures, applicable rules, regulations, etc. Performs other duties as assigned by supervisor/manager. Carries equal share of workload, demonstrate the ability to multi-task and provides on-going clerical support.
Six months of work experience in a medical office setting, including high volume direct patient contact; OR one year of work experience in a high volume direct public contact position.
Demonstrated evidence of strong written and verbal communication skills.
Ability to manage competing priorities.
Ability to meet deadlines and urgent patient and system needs.
Ability to work independently, meet deadlines, and manage competing priorities.
Willingness to serve as a positive and professional role model.
Basic computer keyboarding skills including typing of 30-45 wpm.
Accuracy in data entry.
Strong relationship building skills with patients, health plans, providers, staff, management.
Exceptional customer service skills both in person and on the phone.
Exceptional interpersonal skills able to resolve conflicts and to problem-solve between parties.
Customer service advocacy skills evaluate patient concerns for timely resolution.
Sensitive to customer needs.
Must be able to perform the essential functions of the position with or without accommodation.
Thorough knowledge of managed care policies and procedures.
Proficient in Microsoft Suite applications using Windows, MSWord, EMR (Epic).
Working knowledge of medical terminology.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm