At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
This Patient Experience Representative will be responsible for:
Scheduling appointments or procedures.
Receiving and/or registering patients, visitors and staff for admissions.
Collecting, verifying, and recording required information.
Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems.
Answering, screening and routing telephone calls.
Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.
To qualify, you must have:
A high school level of education, Bachelor's Degree preferred.
Previous customer service or administrative experience preferred.
The ability to interpret data and take appropriate action.
Excellent verbal & written communication and interpersonal skills.
Probable Schedule: Monday - Friday, 8:30a - 5:00p
This position will start training in Boston in July, and will transition to Waltham once the new inpatient psychiatry unit opens in Fall 2021.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3127143
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.