From fine dining restaurants to residential dining, USC Hospitality serves over 65,000 students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests.Â We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.
We are seeking to build a pool for future Food Service Manager positions throughout our Retail, Residential, Full-Service Dining, and Fast Food venues.
Enthusiastic, dedicated, supportive, and hardworking â these are just a few of the ways we describe our team. The Food Service Manager will lead us in the pursuit of continued excellence, and will have a chance to make a difference in how this vision is achieved. Â As our coach and mentor, you will direct all of our fine dining operations, from employee management to event marketing.Â We are focused on creating a warm, welcoming, and inclusive environment for both our guests and our other team members. You will be responsible for furthering this passion and carrying on our USC pride!
Provide clear expectations and guidance on job responsibilities to FOH and BOH staff. Hold pre-shift meetings with staff to set clear expectation for each staff memberâs role. Monitor employee performance through coaching, training, and employee reviews.Â Oversee employee timekeeping, staff scheduling, and ensuring staff hours are in line with business needs. Create costed schedules at the beginning of the month based on projected sales and adjust as necessary.Â Assist with the interviewing, hiring, and development of new employees.
Maintain a thorough understanding of the Collective Bargaining Agreement and University policies and procedures.Â
Assign weekly budget for purchases and labor based on expected sales for each week. Review budget and invoices on a daily basis. Prepare explanation for fluctuation in financials bimonthly and provide action plan for correction. Plan, implement, and execute business plans and budgets.Â
Maintain a safe and healthy environment by following and enforcing sanitation standards and procedures. Ensure health inspection and internal inspection reports are up to date and are maintained. Maintain overall cleanliness, safety, and sanitation for the unit. Report operational maintenance and repairs to the facility.
Respond to customer comments, concerns, and/or questions. Provide assistance with any guest issues.
Open and close location, as necessary.
Conduct spot checks of prepared foods for recipe compliance. Ensure recipes are carried out for accuracy.Â Conduct monthly inventory to ensure accuracy of cost of goods and inventory levels.Â
Place all inventory orders, receive orders, and post invoices. Input sales, cost of goods, and labor numbers into the Daily Sales Report.
Keep par levels accurate.
Discover new products to stay on top of industry trends.Â
Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Education: Bachelorâs Degree.
Experience: 3 years.
Management in food service industry.
Ability to supervise, train, and develop employees.
Experience working in fast-paced, high-volume restaurant environment.
Knowledge of standard food handling and sanitation procedures.
Presents oneself professionally, in line with higher education environment.
What We Prefer:
5 years of experience.
Strategic and tactical management experience in a fast-paced, high-volume restaurant environment.
Knowledge of supply management, inventory ordering, and budgeting.
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit www.benefits.usc.edu
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 3 years, Combined education/experience as substitute for minimum experienceMinimum Field of Expertise: Management experience in food service industry.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.