Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
UW MEDICAL CENTER – MONTLAKE - 8SA ONCOLOGY has an outstanding opportunity for a PATIENT SERVICES SPECIALIST SUPERVISOR (Full-Time, Day Shifts). Under the general direction of the Nurse Manager and the Program Operations Manager, the Patient Services Specialist Supervisor (also known as the “Operations Supervisor”) is responsible for a variety of supervisory and administrative non-clinical department functions. The Nurse Manager is the primary supervisor to the Patient Services Specialist/Operations Supervisor. In addition, there is a secondary reporting relationship to the Program Operations Manager for centralized, standardized role functions and maintenance of related competencies.
The PSS Supervisor is responsible for the overall leadership and supervision of staff in the Patient Services Specialist class series and/or other assigned staff.
The PSS Supervisor is also responsible for completing, coordinating and monitoring of: • Staff scheduling systems • Payroll and timekeeping systems • Educational and human resources data tracking systems • Other systems that support the Nurse Manager
The PSS Supervisor takes a proactive role in the efficient operations of the unit.
Additional responsibilities include: • Customer service • Supplies, equipment and facilities management • Quality assurance and improvement • Management, collection and reporting of data
The PSS Supervisor responsibilities will be held 4 days per week with 1 day as a PSS.
PSS duties include: •Communicate effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care •Coordinate unit activities by acting as the communications center for the nursing unit •Handle all unit paperwork, including chart maintenance and patient information, etc. •Transcribe physician orders, assuring completeness, accuracy, and timeliness •Triage telephone calls •Greet, check in, and check out patients •Access and enter information in computer programs
In addition, the PSS exercises independence in the planning and accomplishment of a wide spectrum of clerical duties, including: •Maintain inventory of supplies and equipment •Partner in the orientation and training of professional and support staff, nursing and medical students, and other Patient Service Specialists •Other duties as assigned
These responsibilities are often carried out simultaneously with constant interruption
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.