Columbia Basin College ("CBC" or the "College") seeks an IT Customer Support – Entry (Non-Permanent) to backfill various customer support and system administration tasks during the implementation of ctcLink project at CBC. The Information Services (IS) department supports the mission of the college by managing and maintaining systems critical to student success, including infrastructure and hardware (networking equipment, servers, computer workstations), software (desktop and web applications) and providing technical support to CBC students, faculty and staff. This position reports to the Assistant Director for IT Customer Success.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by April 5, 2021 @ 11:59 PM Pacific Time.
Perform customer support for desktop and enterprise applications;
Resolve support tickets related to various desktop and enterprise applications used at CBC; escalate tickets to higher IT staff if necessary;
Work with end users to identify, troubleshoot and resolve software issues with applications such as Microsoft Office suite, Adobe suite, Zoom, Microsoft Forms and others;
Perform basic system administration tasks; reset passwords and perform login troubleshooting in Active Directory, Office 365 and related systems, including the state HP system; troubleshoot login issues and escalates to higher IT staff if necessary;
Assist with account creation, maintenance and administration; assist with account permissions and security roles; troubleshoot permission and license assignment issues;
Perform HP system administration tasks; reset passwords for HP user accounts;
Follow procedures to schedule, monitor and troubleshoot HP jobs; monitor ad-hoc systems, such as ByRequest and others;
Perform helpdesk administration tasks; ensure appointments are kept; ensure established procedures are followed;
Assign tickets to student employees; serve as second line escalation point for tickets not able to be resolved by front line student employees or technicians;
Use judgement based on available resources, personnel and technical knowledge to deliver timely and accurate service to the campus faculty and staff; and
Columbia Basin College (CBC) serves the citizens of Benton and Franklin counties in Washington state with two-year associate degrees for transfer to a four-year university, and applied degrees for workforce employment. CBC also provides one-year certificates and basic skills for those pursuing a GED or high school diploma. CBC serves approximately 7,000-8,000 students each quarter.Columbia Basin College now offers bachelor degrees in Nursing, Project Management, Applied Management, Cyber Security, Information Technology, and Dental Hygiene. These bachelor degrees are in direct response to the needs of our community. As a result of community needs, Columbia Basin College has recently opened our new state of the art Social Sciences and World Languages Center at the Pasco campus.In July 2017, CBC will open its second, four-story Health Science Center in Richland. In addition to training CBC healthcare professionals, the Wortman Medical Science Center will also be a functional medical clinic as part of Kadlec Regional Medical Center’s family medicine residency program.CBC will open a student housing facility in September. This first phase will house 125 students.Columbia Basin Co...llege continues its rich tradition of meeting our community's needs with a dynamic faculty, state-of-the-art facilities, and a diverse student body from all walks of life.