Do you enjoy combing through databases and spreadsheets? Are you equally comfortable behind a computer and in small group interactions? Then please consider joining the Menlo College Development Operations team in this hands-on mid-level data management role.
The Development Operations Manager is responsible for the overall data entry and health of the development database, fulfillment of campus-wide data requests, and supporting end users within the Office of Alumni Engagement and Development (AED). Primary duties include maintaining the integrity, quality, and accuracy of the donor database, managing the gift processing and stewardship process, developing and documentation of policies and procedures, and mailing list management.
The Development Operations Manager is a full-time position reporting to the Director of Development Operations with one direct report.
Oversee and manage alumni/donor database, Virtuous, and customized plug-ins
Take a proactive and hands-on role in all data entry, storage, validation, update, retrieval, and reporting efforts
Liaise with campus departments to streamline the transfer of data using flat files
Champion and adopt measures to continually improve data completeness, accuracy, and integrity
Gift Processing and Donor Stewardship
Work closely with Donor Database Assistant to ensure all gift processing and gift acknowledgment tasks are handled efficiently with as little lag time as possible
Drive reconciliation process for all donations within the AED office and with the business and athletics offices
Automated Workflows and Documentation
Work closely with AED team to set up marketing and donor workflows in Virtuous
Develop and maintain a manual for database policies and procedures
Develop and maintain a user guide for end-users in the AED office
Departmental and Campus Support
Develop and manage a process to fulfill database requests (e.g. mailing lists, constituent research, targeted queries)
Develop, run and prepare reports (financial, historical analysis, alumni data, benchmarks, etc.) for presentations and meetings
Be the expert on AED database functionality; leading discussions about database best practices and new features with colleagues
Lead database orientation sessions for AED staff and student workers
Other duties as assigned by Director or Senior Director
The Successful Candidate Will
Possess a warmth, empathy, and authenticity that shines through in your work
Be culturally competent
Thrive in a small close-knit office space
Take a service-oriented approach when working with colleagues from across campus
Be willing to interface directly with alumni and donors where appropriate
Have an aptitude for detailed work and strong analytical/problem-solving skills with the ability to communicate effectively
Be highly organized, flexible and possess the ability to prioritize and handle short-and long-term responsibilities independently
Education, Skills, and Experience
BA/BS degree or equivalent required
Minimum of two years’ database management or CRM experience required
Donor database experience in a fundraising department preferred
Strong understanding of donations and gift processing for 501(c)3 organizations, including legal regulations, preferred
Experience working in the non-profit industry and/or higher education preferred
Proficiency with Google Suite and Excel preferred
Ability to work occasional evenings and weekends
About Menlo College
Menlo College is a tight-knit community of exceptional, involved people. Faculty members teach and mentor from their perspectives as scholars, entrepreneurs, managers, and community leaders. Menlo College attracts students from all over the world, young adults who are committed to learning, play intercollegiate sports, start and lead organizations, and volunteer in the community.
The campus is located 30 miles south of San Francisco, in Silicon Valley – one of the world’s most entrepreneurial and innovative regions. Silicon Valley is renowned as an innovation incubator overflowing with opportunities for experience-based learning.
In support of experiential learning, all business majors at Menlo College are required to complete a 6-unit internship prior to graduation. Psychology majors are also strongly encouraged to complete a for-credit internship. The Menlo College Internship Program is designed to help students apply the knowledge and skills they gain in the classroom to professional settings.
For the tenth straight year, Menlo College is ranked as one of the best colleges, according to The Princeton Review. Menlo is one of the select schools that The Princeton Review recommends as “academically outstanding and well worth consideration in your college search.” In addition, Menlo holds AACSB accreditation (Association to Advance Collegiate Schools of Business), a distinction earned by less than five percent of the world’s business schools. Menlo College is proud to be among the elite schools across the globe that have earned this accolade.
Salary and Benefits
Salary commensurate with qualifications and experience. Generous benefits package.
Applications must include a cover letter and a current resume. Submission of materials as PDF attachments is strongly encouraged. The review of applications will continue until the position is filled. Please email materials to: email@example.com.
Menlo College is an Equal Opportunity Employer with a strong commitment to diversity. We welcome applicants of all ethnic, racial, and gender identities, sexual orientations as well as people with disabilities. We particularly encourage those who may be from historically underrepresented groups.
All prospective Menlo College employees are required to satisfy a criminal background check.
Internal Number: Development Oper Mgt
About Menlo College
Menlo College is a four-year private, coeducational, independent college centrally located between San Jose and San Francisco in the heart of Silicon Valley. We have approximately 700 students; 80% live on campus creating a distinct community made up of students from 23 different countries with an array of ethnic and socioeconomic backgrounds.Our education affords the students the environment to prosper in a highly personalized setting where the student to teacher ratio is 15:1. Also, students can extend learning outside the classroom through our exciting internship opportunities. Students flourish with our emphasis on experiential classroom learning and ?real world? exposure.Recently, Menlo College was reestablished as a business school with a mission "to develop future leaders through a liberal arts-based business education that integrates academic study and fieldwork in a Silicon Valley environment unmatched in its potential for innovation."Menlo College is a four-year private, coeducational, independent college centrally located between San Jose and San Francisco in the heart of Silicon Valley. We have approximately 700 students; 80% live on campus creating a distinct community... made up of students from 23 different countries with an array of ethnic and socioeconomic backgrounds.Our education affords the students the environment to prosper in a highly personalized setting where the student to teacher ratio is 15:1. Also, students can extend learning outside the classroom through our exciting internship opportunities. Students flourish with our emphasis on experiential classroom learning and ?real world? exposure.Recently, Menlo College was reestablished as a business school with a mission "to develop future leaders through a liberal arts-based business education that integrates academic study and fieldwork in a Silicon Valley environment unmatched in its potential for innovation."