Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Under general supervision, the MEDICAL ASSISTANT (MA) will assist the MEDICAL and nursing staff by performing delegated tasks that involve direct patient care. The MA role may include coordinating the clerical activities, plus participating in clinic and selected specialty activities to promote effective problem solving and communication. The successful candidate will perform the highest level of patient care possible. Primary responsibilities for this MA include flow of patients in the clinical setting; scheduling, ordering, tracking and documenting in Epic Phoenix of the complex tests and procedures for pre kidney patients to be listed for transplant; and coordinating, ordering, facilitating and following lab results related to pre transplant protocols. Additionally, the MA will have the opportunity to care for our patients and support our team in the following areas:
CLINIC FLOW ACTIVITIES:
Prepare MEDICAL records for clinic visit. Verify presence of MEDICAL records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessary.
Prepare patient for care team by rooming patients, taking vitals, opening patient encounters related to multi-disciplinary visits, schedule urgent add-on testing and exiting patients from exam rooms.
Maintain and use supplies and equipment in a cost-effective manner.
Initiate eCare and provide AVS (after visit summary)
Assist provider by facilitating use of technology including EMR (electronic MEDICAL records) and PACS (electronic imaging). This includes but is not limited to EpicCare requirements, visit summary, smoking cessation, medications, H&P, allergies, referring providers and pharmacy location.
Assist with inpatient admissions as requested by care team.
Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual.
Take initiative to monitor and maintain patient flow for assigned providers/team members.
Transport patients, lab specimens and other medically related items.
Pre-authorize necessary testing, call patients with appointment reminders for encounters and related testing, plus call patients with normal test results.
Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physician.
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned specialty clinic. This includes scheduling, ordering, tracking and documenting of the complex tests and procedures required to properly prepare our potential recipients to undergo transplantation in Epic Phoenix EMR; as well as coordinating, ordering, facilitating and following lab results related to pre transplant protocols.
Schedule appointments for patients.
PATIENT CARE ACTIVITIES:
Prepare patient for examination by the provider. Observe and document the patient’s physical and emotional condition and vital signs in the MEDICAL record, recognize and report symptoms of common MEDICAL illnesses to physician or nurse.
Perform delegated patient care activities/education in accordance with established standards of practice.
Assist during patient examinations and procedures performed by health care professionals.
Depending upon the credentials of a candidate, may administer medications (possibly including injectables) in compliance with WA State Department of Health after successfully completing the competency skills validation in the clinic.
CUSTOMER SERVICE AND TEAM BEHAVIORS:
Greet patients and families.
Provide the best patient experience possible.
Contribute to improving teamwork and the patient experience.
Review patient needs with providers daily, preferably at the start of each day or session.
Advocate for the patient/family by locating appropriate staff to address concerns.
Appropriately direct patients and others to other departments across the MEDICAL center.
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
Act promptly and effectively during an emergency.
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
Apply appropriate policies, procedures, guidelines/protocols, and standards of practice in performing duties.
Support development of clinic and specialty efficiency and effectiveness through participation in quality assessment and improvement activities.
Promote and contribute to the development of our team in clinic and working relationships between the clinic and other departments/disciplines.
Participate in orientation of new staff and preceptorship of MA students.
Support the "Service Culture Guidelines".
Other duties as assigned.
Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board; OR equivalent education/experience.
Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.