The ADA/Reasonable Accommodation Manager reports to the Director of the Equal Opportunity and Access (EOA) Office. This office resides under the Associate Vice Chancellor for Equal Access and is responsible for assuring compliance with the University's equal opportunity and affirmative action policies and programs. The ADA/Reasonable Accommodation Manager is both a strategic adviser and a hands-on manager for reasonable accommodation processes and related services at Vanderbilt.
The ADA/Reasonable Accommodation Manager serves as one of the University's primary reasonable accommodation subject matter experts and is responsible for successfully managing and delivering strategy and operations related to reasonable accommodations and access, including reporting and compliance requirements, documentation review, evaluation, and assessment. The position processes disability accommodation requests for faculty and staff, as well as religious accommodation requests for students, faculty, and staff, and serves as a central point of contact to coordinate and resolve related issues.
The ADA/Reasonable Accommodation Manager works with students and employees, their family members (when applicable), and healthcare providers to explain and obtain information on a variety of matters that affect accommodations. This position works closely with the EOA staff, Human Resources, Facilities, the Office of the General Counsel, the Office of the Dean of Students, and other University administrators. The incumbent coordinates closely with other Vanderbilt offices that manage workers' compensation, FMLA leaves, and return-to-work issues.
The ADA/Reasonable Accommodation Manager is responsible for assuring that operational/administrative processes are managed in ways that are both timely and compliant with external laws and regulations and with internal policies. This position requires the ability to think and work systematically, extensive knowledge of applicable state and federal regulations, and a willingness to work collaboratively to identify appropriate solutions to complex situations.
Vanderbilt is a renowned private institution founded in 1873 located a little more than a mile from downtown Nashville, TN. The University's students, faculty, staff, and visitors frequently cite Nashville as one of the perks of Vanderbilt. VU is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently ranked #2 in the Princeton Review among 382 top colleges and universities for "best quality of life" and "great financial aid," #5 for "best run colleges" and "beautiful campus," and #6 for both being in a "college city that students love" and having "great campus/city relations."
Duties and Responsibilities
Manage the administration and operation of the accommodation process in collaboration with internal and external partners and stakeholders
Oversee the reporting functions, inquiries, evaluation, assessment, and resolution of requests for disability (faculty and staff) and religious accommodations
Serve as the primary contact to respond to questions from staff and faculty regarding ADA compliance and accommodation requests, and as the primary contact to respond to questions from students, staff, and faculty regarding religious accommodation requests
Facilitate and participate in the interactive process to identify and assess options for providing reasonable accommodations and access to eligible employees in accordance with the Americans with Disabilities Act, as amended, and other laws
Facilitate and participate in the interactive process to identify and assess options for providing reasonable accommodations and access to eligible employees and students in accordance with Title VII and other laws
Responsible for all compliance activities associated with accommodation processes
Identify and communicate accommodation request trends for the University community
Leverage trend data to guide institutional planning and response
Evaluate current accommodation processes to assure continuous process improvement, increase the quality of service delivery, and identify and implement potential efficiency gains
Serve as a resource for accommodation issues within the Office for Equal Access and the University community
Collaborate with EOA, Equal Access, and University Communications staff to develop and disseminate clear and accurate informational materials to build an understanding of the reasonable accommodation process, including policies, procedures, web content, forms, and reporting tools
Manage a proactive approach to reasonable accommodations, including advising and coordinating with campus work units to assure effective implementation of accommodations
Timely send all required notifications administered as part of accommodations processes and maintain accurate records of accommodations as required by law and University policy/practice
Assure confidentiality of all information in accordance with applicable law and University policy
Monitor and evaluate compliance with state and federal regulations
Attend ongoing continuing education related to job duties to assure continued compliance with all legal requirements and to maintain a current understanding of standard and optimal practices in the field
Maintain compliance records in a case management system and prepare reports related to the area of responsibility
Assure, in conjunction with University partners, seamless interface between disability-related accommodations, FMLA leave, Workers' Compensation benefits, and other leave and benefit policies
Provide training to the University community on the appropriate procedure for accommodation requests
Develop disability awareness and accommodation curricula for faculty and staff
Oversee the preparation and implementation of self-evaluation access audits for facilities
Build and maintain relationships with departments to facilitate awareness of regulatory compliance issues and proactively address potential problems
Assist in efforts to assure that all University programs and services are accessible, and consult with Human Resources, Facilities, Student Access, and others regarding campus and program accessibility
Research, analyze, and interpret applicable laws and regulations relative to assigned area of responsibility and make recommendations based on findings
Perform other related duties as assigned
Bachelor's degree from an accredited institution of higher education in Human Resources, Business or related field
2+ years of professional-level experience in applicable human resources area is required, with managerial experience strongly preferred
Experience with a case management system is preferred
Knowledge of applicable Federal and State laws and regulations
Familiarity with current best practices and a working knowledge of emerging issues in equity and compliance
Analytical skills necessary to interpret and apply policies, practices, procedures and relevant regulations
Experience conducting research, analyzing information and data, and presenting findings in a clear and concise format
Excellent judgment with the ability to manage highly sensitive, confidential data and information
Strong written and verbal communication skills with the ability to effectively convey complex information to a wide array of audiences and to do so with appropriate sensitivity
Strong organizational and time management techniques with the ability to prioritize and complete work with firm deadlines
Excellent interpersonal skills, including demonstrated ability to listen well and demonstrate sensitivity to and respect for individual needs
Ability to take initiative, multi-task, and work well under pressure
Willing to take ownership of a project from outset through completion
Honest, with the highest level of personal and professional integrity
Flexible and open-minded, yet able to stand one's ground when necessary
Collaborative style that fosters cooperation and involvement
Ability to resolve conflict and mediate difficult situations
Willing to provide and receive constructive feedback on work product as part of a highly collaborative office
Empathy for and real-world experience with the wide range of disciplines, interests, and people represented at the University and a deep appreciation for the University's mission and values
Proficiency in Microsoft Office with strong Excel skills required
Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
Internal Number: 10000190
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.