At UW Medical Center – Northwest (formerly Northwest Hospital & Medical Center), we’re proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row. We’re also one of the safest places to get care – among the top 5% in the country.
The Northwest Heart Institute is proud to provide a wide spectrum of outpatient cardiac services for patients across the Greater Seattle Area. Teamwork. Community. Opportunity. Become part of our team, and join our mission to make life healthier for everyone in our community. The Northwest Heart Institute has an outstanding opportunity for a FULL TIME, DAY SHIFT, CLINIC PATIENT SERVICES SPECIALIST 3. The Clinic Patient Services Specialist 3 coordinates the delivery of services, including the daily patient flow and access to various health care services.
RESPONSIBILITIES Patient Access: Acts as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC Outpatient Cardiac services. Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry. Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic. Requests interpreters as appropriate for appointments, admissions, and surgery. Uses a variety of computer systems such as REG/ADT, EPIC, ESI, ORCA/Mindscape, OneHealthPort and Microsoft Products. Maintains knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.
Patient Intake/Insurance: Processes incoming referrals for the UW Heart Institute including clinic visits, imaging requests, and Cardiac Rehab services Schedules patient appointments Obtains and verifying demographic and financial information Processes patient paperwork Triages patient telephone calls to clinical staff May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the Health Services Manager, clinic Manager/Department Administrator. Contacts review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Coordination: Coordinates patient entry into and through the health care systems. Coordinates care with other services. Obtains all necessary medical records, diagnostic studies, pathology items, etc. that are needed for patient care.
Scheduling: Clinic Schedule patient appointments by following the appropriate guidelines by clinic, department and physician. Enter directly into appointment system or triage to appropriate person. Provides scheduling options for all seven Heart Institute locations
REQUIREMENTS Preferred two (2) years’ experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology. OR Equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.