Performs office support for the clinical practice; schedules surgeries, services, and appointments; may assist with master schedule, prepares referral forms for tests, procedures, consults with specialty physicians; obtains x-rays and test results; verifies benefits and assists with various insurance protocols; precertifies tests and procedures.
Responsible for monitoring departments referral queue and in-basket through Epic.
Greets and assists visitors, patients, etc.; obtains initial patient information; answers phone calls and responds to inquiries; refers, routes, or places calls; places patient follow-up calls; serves as receptionist.
Reviews and maintains demographic and insurance information; obtains and issues referrals.
Responsible for payment collection and posting; reviews requisitions; prepares reports; transcribes clinical correspondence; may collaborate with billing process.
Researches and resolves patient referral problems; oversees operations to ensure patient satisfaction.
May collaborate with department leadership to ensure performance of daily activities.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of medical terminology and procedures
Knowledge of insurance plans and referral procedures
Knowledge of office practices and procedures
Interpersonal/human relations skills
Ability to operate various office equipment
Ability to operate personal computer with various software programs
Ability to respond to questions in a tactful and professional manner
Ability to organize/prioritize duties
Ability to work with constant interruptions
Ability to maintain records and files
Ability to maintain confidentiality
High school diploma or equivalent; supplemented with two (2) years of related work experience.
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.