The Referral Coordinator for transplant reports to the Transplant Director of Ambulatory Care Operations. The position is responsible for coordinating all components to successfully clear a patient to be seen for initial consultation. This includes the following: receiving the referral and uploading it to the transplant EMR, creating patient profiles with demographic information in the Keck and Transplant EMR, obtaining additional medical records as needed, verifying basic insurance eligibility, acknowledging receipt of referral to patient and referring source, requesting patient clearance from the clinical and financial coordinators and scheduling the initial appointments with the patient. The referral coordinator will know how to effectively triage urgent and acute cases for referred patients. Additionally, he/she is responsible for updating system information to effectively track patient throughput. This includes reporting to his/her supervisor any outlying cases, active backlog or failure to deliver excellence in customer service. The referral coordinator is also expected to use critical thinking skills to evaluate better ways to expedite patient clearance, streamline process flow for increased performance and program growth. The referral coordinator acts as the primary and first point-of-contact for patients and all referral sources. Excellent interpersonal and telephone skills. Knowledge of Microsoft Office Suite, computer literacy, Preferred bi-lingual Spanish. Â Â Â Â Â Â
Minimum Education:â¢HSD or GED required. Bachelorsâ degree preferred. Minimum Experience/Knowledge:â¢Two-years of experience in medical setting preferred but not required. Required License/Certification:â¢None â¢Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.