The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment.
The Custodial Supervisor is responsible for the supervision of custodial services in an assigned area(s), including all routine and specialty work. The supervisor will be expected to work closely with customer representatives as well as other members of management to provide consistently high levels of customer satisfaction.
Duties and Responsibilities:
Develop and ensure cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements. Continually review and adjust schedules and routines as needed.
Schedule, assign and supervise work performed by hourly custodial employees.
Perform regular cleaning quality inspections for all areas. Document inspection results and initiate corrective actions as needed.
Maintains daily contact with customer representatives (both electronic and face-to-face) to ensure optimal delivery of service.
Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment.
Manage employee performance; conduct counsel or discipline actions as necessary. Demonstrate sound judgement in the application of performance management with respect to both the collective bargaining agreement and established departmental policies and protocols.
Provide hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations.
Ensures compliance with University payroll procedures among all assigned supervisors and work crews. Serve as payroll timekeeper for assigned supervisors and work crews. Maintains and authorizes the electronic (Maximo) payroll system.
Ensure compliance with all customer-established procedures for use and care of facilities.
Ensure compliance with all city/state/federal ordinances relating to environmental issues, recycling regulations and building safety.
Coordinate and supervise customer requested function set-ups, snow removal operations and response to emergency conditions.
Maintain appropriate levels of inventory supply and conduct regular inventory audits. Maintain accurate records of both inventory and supply inventories and report information regularly per departmental protocols.
Participate in department and other related meetings and required trainings as assigned.
Perform other related duties as assigned or required.
Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary
High School degree or equivalent required. Minimum two (2) years of supervisory experience in a customer-focused custodial operation required.
College coursework or degree preferred. Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems. Excellent communication, organizational, and time management skills required. Additional language skills in either Spanish, Portuguese or French Creole strongly preferred.
Technology Skills Required:
Working knowledge of MS Office products including Word, Outlook, and Excel.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 53683BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.