Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States as rated by U.S. News & World Report 2015-2016 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC has even been named the No. 1 hospital in the greater Seattle/Puget Sound region in the U.S. News & World Report's first-ever Best Hospitals Metro Area rankings. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The University of Washington is proud to be one of the nation’s premier educational and research institutions.
The Pituitary Program of UW Medicine offers a multi-disciplinary clinic which includes neuro-endocrinologists, neurosurgeons, otolaryngologists, neuro-ophthalmologists and state of the art facilities. Our nationally recognized team performs minimally invasive, endoscopic procedures, which are safer and promote the quickest possible recovery for patients. The Pituitary Program provides elective and acute pituitary care and can perform emergency surgery 24/7, 365 days per year. The program sees over 2,500 patient visits per year and performs more than 100 operations for pituitary tumors. The clinical subspecialty programs included under the Pituitary Program include: Endocrinology, Otolaryngology, Interventional Neuro-Radiology, Neurosurgery and Neuro-Ophthalmology.
The Neurosurgery Pituitary Program Operations Specialist will play a critical role in managing the day-to-day operations of the UW Medicine Multidisciplinary Pituitary Program Clinic of the Neurological Surgery Service at the UWMC, and the units within. Support the development and implementation of new elements and services to enhance the Pituitary Program, including the formulation and carrying out of the Strategic Plan. As a member of the health care team, the Neurosurgery Pituitary Program Operations Specialist will perform program development administration and management for the Pituitary Multidisciplinary Program within the Neurological Surgery clinic under the general direction of the Medical Director and the Health Services Manager.
The Neurosurgery Pituitary Program Operations Specialist will: • Manage the day-to-day operations of the UW Medicine Multidisciplinary Pituitary Program Clinic of the Neurological Surgery Service at the UWMC, and the units within. • Identify and recommend actions necessary to promote operational efficiencies to enhance patient access to the Pituitary Program at the University of Washington Medical Center. • Serve as an Epic systems expert who proactively identifies process and system opportunities. • Facilitate program marketing and outreach. Use knowledge and experience specific to the specific programs listed above as well as knowledge of Ambulatory Care Division policies and procedures, best practice work flows, and project management skills. • Ensures the Pituitary Program conforms to institutional and department policies and regulations. Ensures that the Pituitary Program is compliant with UW Medicine, UWMC, and departmental policies and regulations as well as meeting outside agencies’ regulatory requirements. • Create a culture of service excellence and an environment that values the multiple services within the clinic and patients receiving care in the UWMC Neurological Surgery Clinic. • Oversee operational activities for a wide variety of tasks (e.g. access coordination across subspecialties, quarterly planning of work, training and educational activities (for staff and patients), and physician/provider visits to the UWMC). • Draft and final preparation of documents and presentation materials for distribution to referring providers and patients. • Oversee efforts for the creation and maintenance of web pages - both internal and external - for all units in the Pituitary Program. • Identify and propose changes to Pituitary Program procedures regarding best business practices, workflow, program and departmental policies, and operational management. • Develop and maintain a list of program and department contacts (referring providers/centers and practitioners), vendor contacts, and patient relationships for ongoing collaboration and communication. • Oversee and coordinate meetings, documents, and coordination in the activities of the Pituitary Program. This includes all hospital service meetings. • Execute organizational objectives in collaboration with the entire Pituitary Program team. REQUIREMENTS: Bachelor's Degree in science AND Six to Eight years of experience in executive-level medical support and administration, inclusive of four years managing multiple programs with demonstrated success in program planning and administration.
4+ years of experience in executive-level medical support and administration, and/or four years managing multiple programs with demonstrated success in program planning and administration. • Demonstrated experience in effectively * Google Docs applications and productivity tools • Microsoft Office applications and productivity tools. • A variety of scheduling technologies utilized by UW • Collaborative tools such as Google Docs, Wikis • Familiarity with web tools such as WordPress
Demonstrated ability to communicate with multiple teams and coordinate plans. • Strong analytical skills • Advanced skills in Microsoft Outlook, Word, Excel and PowerPoint • An equivalent combination of education and experience may substitute for stated requirements • Demonstrated ability to work independently, problem solve, take initiative, set priorities and handle multiple tasks efficiently and effectively. • Ability to manage complex programs effectively and efficiently under tight deadlines, with multiple interruptions, and without compromising quality. • Superior verbal, written, editing communications skills. • Effective interpersonal skills including communication, facilitation, and effective meeting management, agenda development along with strong verbal and written. • Proficiency in Microsoft Office tools (i.e. Word, Excel, PowerPoint, Visio, Outlook). • Must possess an understanding of centralized and decentralized environments. • Strong organizational skills. • Demonstrated success interacting with diverse groups in a collaborative team environment. • Familiarity with or proven ability to quickly learn University of Washington operations, policies, procedures and systems. • Familiarity with technical architecture, including applications, servers, databases, and networks. DESIRED: Experience working with a Pituitary Multidisciplinary Program.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.