Greets and assists patients and visitors. Answers telephones and provides appropriate information. Performs clerical tasks, as assigned. Works in environment of highly confidential patient information. Has an understanding of office management and helps to coordinate day to day functions and manages department schedule such as meetings and events. Manages the department supplies and other patient related services. Provides appropriate escalation to department leaders. This is an essential role to our department and is the first point of contact to our patients and families as well as our colleagues.
Minimum Education:High School or equivalent, combined experience/education as substitute for minimum education. Minimum Experience/Knowledge:1-year experience as a receptionist, including but not limited to answer telephone(s), communicate with others to gather information, input data, maintain logs, read handwritten text, research information, computer network, computer peripheral equipment, fax, personal computer, photocopier, and phones. Excellent customer service skills and must embrace patient and family centered care and teamworkRequired License/Certification:Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.