Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and expert faculty members provide future oral health professionals with the skills they need to succeed and excel in dentistry.Â In addition to providing an exceptional educational experience to our students, we also strive to provide high quality oral care to our patients. The student clinics are an essentialÂ piece to providing excellent oral care to the community and supports student leading.
The Office of Clinical Affairs has an immediate opening for a Patient Services Representative to support patient care and student learning. The ideal candidate is enthusiastic and committed to delivering stellar customer service. This talented individual will welcome patients into the school by completing full-service patient processing.
The Patient Services Representative is expected to handle multiple tasks at once andÂ maintain accuracy and professionalism at all times. The responsibilities include, but are not limited to, patient check-in, insurance eligibility verification, and financial reconciliation of patient accounts.Â
If you embody the following characteristics, you are highly encouraged to apply:Â friendly, customer-centric, detail-oriented with the ability to problem-solve, and can thrive in a fast-paced diverse environment.Â
A preferred candidate will have 2-5 years of Dental front office experience using axiUm OR Dentrix. Preferred candidates will be bilingual, fluent in English & Spanish.
Performs a variety of administrative duties in a dental clinic or practice. Provides assistance to
patients and to management.
Hours and varied shifts for this position will be as follows:
7:30 â 4pm
8:30 â 5pm
10:30 â 7pm â Tuesday night clinic shift will be rotated every 3-6 weeks.
Preferred Education: Associateâs degree
Preferred Experience: 2-5 years working front office in a Dental Clinic
Working knowledge of dental management systems, preferably axiUm or Dentrix. Experience in consumer-side healthcare environment.
Bilingual in English & Spanish.
Answer telephones Assemble and organize numerical data
Auditing Balance figures
Cash handling Clinical documentation Communicate with others to gather information Compute totals Customer service Establish filling systems Gather data Maintain filing systems Prioritize difference projects Read handwritten text Schedule appointments
Taking payments Understand and apply policies and procedures Use database and/or word processing softwareÂ Verify calculations Â
MACHINE/EQUIPMENT Calculator Computer network (department or school/university) Computer peripheral equipment Fax Personal computer Photocopier
Minimum Education: High school or equivalentMinimum Experience: 2 yearsMinimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.