As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The HMC Pediatric Clinic has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts).
The Patient Services Specialist (PSS) demonstrates Patients Are First service excellence standards by independently performing the following support services: intake/reception activities; scheduling appointments; coordinating care with other services; registering patients; providing initial triage; coordinating medical records and lab results; obtaining and verifying registration information/insurance; collecting/processing time-of-service payments; and performing other necessary activities to provide exceptional patient care and to maintain clinic operations.
Duties & Responsibilities:
Reception Activities: • Employs excellent customer service skills. • Ensures smooth patient flow. • Reviews clinic schedule daily. • Obtains patient demographic information and insurance information. • Provides general patient support services. • Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with manager to find solutions. • Accepts and processes patient payments. • Schedules appointments consistent with patient needs and clinic scheduling guidelines. • Makes referrals as appropriate.
Telephone Support: • Answers the telephone in a professional, courteous, and efficient manner and directs calls as appropriate. • Using clinic guidelines, greets caller by introducing self and gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedures when necessary • Communicates information on clinic services to patients, referral agencies, providers, and the community. • Communicates basic information to patients such as insurance, parking, driving directions.
Medical Record Activities: • Reviews daily schedules to identify required medical records. • Coordinates and distributes medical records as needed. • Prepares medical record according to clinic-specific procedures for patient visit. • Sorts and files daily lab results. • Scans documents into EPIC
Billing Activities: • Initiates fee sheet upon patient arrival to clinic. • Tracks fee sheet according to clinic guidelines to ensure that all services are billed. • Audits fee sheets for completeness and accuracy. • Reviews and corrects fee sheets on a daily basis as necessary according to clinic guidelines.
General Duties: • Assists in orientating and training new staff. • Reviews UW and Public Health email daily to stay current with clinic communication. • Performs other related duties as required.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.