This position is primarily based on site at our Cullowhee campus with some travel to our Biltmore Park site.
The Director of Student Services (DSS) directs and oversees student recruitment, retention, and enrollment activities, which includes registration, academic advising, academic support and counseling, scholarships, financial aid, student records and data collection for graduate and undergraduate students. The position will provide leadership and direction for the overall management of the Office of Student Services for the School of Nursing on the Cullowhee campus and Biltmore Park location.
The successful candidate will report to the Director of the School of Nursing, and work closely with faculty, advisors and other university services to administer policies, to create proactive student development programs, to develop and monitor the degree evaluation process, and to recruit and advise current and prospective students. The DSS will develop and maintain a professional development program for advisors. The DSS will also consult with faculty and staff on student issues, make academic action decisions on student requests for exceptions, and make referrals to other University offices when necessary.
The DSS will also provide leadership and direction in the day-to-day operations of the Office of Student Services for the School of Nursing including but not limited to hiring and training of staff, budget management, and resolving office problems independently and facilitating solutions.
1. A bachelor's degree required, master's degree preferred. 2. Experience in student services administration or related field with an emphasis on admissions procedures, enrollment management, retention planning and data management. 3. Understanding of the integrated functions of the Registrar, Office of Admissions, Financial Aid and Student Affairs. 4. Clear demonstration of strong communication, organizational, time-management, interpersonal skills, and an ability to manage multiple tasks and meet deadlines. 5. Knowledge of computer software applications and systems for information and records purposes
1. A Master's degree with emphasis in public administration, student personnel services, or other related fields. 2. Three years of experience in student procedures, enrollment management, retention planning and data management preferred. 3. Familiarity with University and School of Nursing policies and procedures as well as the nursing profession preferred.
Special Instructions to Applicants:
To be considered you must apply online. Please attach a cover letter, current resume, copy of transcripts for highest degree earned, and a list of references (include complete contact information).
For questions and additional information, please contact Christopher Bullock at 828-227-7467 or firstname.lastname@example.org
As the westernmost institution in the University of North Carolina system, WCU provides comprehensive educational opportunities to residents in the state’s western region and attracts students from around the globe to explore the region’s vast natural diversity. Founded in 1889 as a teaching college, Western Carolina now provides an education to more than 10,000 students in undergraduate and graduate programs.