The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.
Why work here?
Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing:
The Telecommunications Analyst will design, develop, and manage operational/financial databases associated with Telecommunications systems. Lead comprehensive call accounting system, cable assignment system, inventory management (including cellular, wireless and beeper systems), work order, and trouble ticket systems. On a real-time basis: responsible for developing customized reports in response to requests from user groups and the development of fraud protection reports that identify possible sources of fraud and abuse. Identifies information relevant to senior management in the day to day operations of the medical center, develops customized report summaries, and assists in the creation of medical center policies. Responsible for ensuring that charge-back information is appropriately provided to departments and that costs are forecasted based upon identified trend reports. Collaborates with the Senior Telecommunications Engineers to ensure that inventory levels are maintained and that system demand is appropriately forecasted. Also responsible for identifying incremental costs and connecting with vendors to confirm that contractual commitments are delivered to the organization in the most cost-effective manner. Works closely with vendors to identify alternative sources for services that are consistent with the organization's financial goals. Responsible to procure, provision, and support corporate cellular and paging inventory/databases, and to provide end users with support (troubleshooting of these corporate devices). Reviews traffic data and make recommendations to ensure patient care is fully supported. Required to provide consultative support to senior management regarding operational needs identified through the utilization of call accounting and traffic data daily. Accountable for all documentation of the voice network and associated peripheral equipment, including, but not limited to Voice Mail, IVRs and CTI applications.
Monitor call accounting databases to control costs, avoidance of fraud, and reduction of abuse.
Responsible for the assignment of telephone numbers enterprise wide and the documentation of cable as it is added to the facility and utilized by the voice network Technicians.
Responsible for updating CAD system with appropriate user information, in association with EIS and Facilities staff.
Based upon real time data, takes proactive measures when budgets are trending unfavorably or are missed.
Develop and manage a comprehensive inventory of all cellular, beeper, and wireless services purchased throughout the enterprise.
Develops and supports policies regarding financial liability when equipment is reported lost, stolen, or missing.
Facilitates resolution of issues escalated to EIS and/or Telecommunications management. Works closely with all telecommunications staff to ensure efficient system configuration are implemented to meet organizational financial and service goals.
Ensures compliance with existing contracts as they relate to purchasing and volume discounts contracted by the health system. Responsible for recommending renewal or cancellation of contracts based upon financial and service compliance.
Required to remain current in knowledge of available technology to insure organizational and user requirements are delivered as required.
Ensures that all work is appropriately documented and backed-up should a system failure occur. Maintains a flexible workflow that supports emergent needs within the medical center.
3+ years of experience in the delivery of information technology services, with a focus on telecommunications systems.
5+ years in information technology and/or telecommunications, with special focus on system programming, financial systems, and documentation of databases for special applications.
Strong analytical and problem-solving skills, excellent interpersonal, verbal and written communications skills.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.