Summary: The Patient Service Representative (PSR) provides support to the various clinic departments and serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record (EHR). The PSR also collects copays, deductibles, coinsurance, and outstanding balances at the time of check-in.
Essential Duties & Responsibilities: Duties and responsibilities include the following. Other duties may be assigned. Greet patients, visitors and students; provide friendly customer support; ascertain nature of business, escort visitors as needed.
Answer and screen telephone calls; take detailed messages, determine their priority and route them appropriately.
Schedule patient appointments according to department guidelines.
Accurately register patients, verify insurance and obtain and document authorizations as needed.
Collect all copays, deductibles and payments owed to DMU. Provide receipts and reconcile collections daily.
Responsible for daily deposits and maintaining petty cash.
Prepare paperwork for patient visits, including sending new patient information and daily schedule preparation.
Update and maintain patient registration information, including current patient demographics, HIPAA acknowledgment, consent to treat and any other needed forms.
Request and obtain necessary records for referrals and second opinions.
Fax patient documentation (progress notes, work status reports, orders) to referring offices, workers compensation, or insurance company.
Research and obtain information for insurance denials.
Ensure reception area is clean and orderly.
Assist and interact with providers and students.
Participate in and successfully complete all University required training including, but not limited to discrimination/harassment and code of conduct.
Infrequently cover other clinic front desk areas on a limited, as-needed basis.
Perform other job related duties and special projects as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Minimum high school diploma or equivalent; preference for additional training or education associated with the medical field.
Front office work experience in a medical office preferred.
Experience with third-party payer regulations is desired.
Certificates, Licenses, Registrations:
Essential Skills: Excellent communication skills; must be able to compose and edit written correspondence and demonstrate proper use of English with correct grammar, punctuation and sentence structure in all communications.
The ability to communicate in a clear and concise manner to patients, providers, students and staff members.
Must be able to effectively interact with the general public while maintaining excellent customer service skills.
Basic PC knowledge and skills including use of email and the internet; must be able to use various Microsoft office programs, our electronic health record and other related software for daily work.
Must be able to operate a multipurpose copier, telephone, and other general office equipment.
Ability to quickly and accurately use a keyboard to enter information.
Good interpersonal, organizational and time management skills.
Commitment to diversity and inclusivity.
Participate in and successfully complete all University required training including, but not limited to discrimination/harassment and code of conduct. Demonstrated commitment to the principles of diversity and inclusivity.
Required Documents/Other Requirements:
Internal Number: 492423
About Des Moines University
Founded in 1898 in Iowa’s capital city, Des Moines University is a postgraduate medical university comprised of three colleges – College of Osteopathic Medicine, College of Podiatric Medicine and Surgery and College of Health Sciences – that offer eight graduate degree programs. Des Moines University combines the top advantages in medical education available today: an expert faculty, a rigorous and relevant curriculum, state-of-the-art facilities, a dynamic and diverse research environment, and a supportive, inclusive community of students and faculty active in learning and service. By consistently producing outstanding graduates who excel in their careers, DMU maintains one of the strongest reputations in the sphere of American medical education.